When the seller of idle fish encounters a refund from a customer, should he ask the seller to return it first or click agree to return it first? The money is still there after I click agree to return

When the seller of idle fish encounters a refund from a customer, should he ask the seller to return it first or click agree to return it first? The money is still there after I click agree to return it. First, operate "Agree to Return" in the idle fish. After notifying the buyer of the return, the seller clicks "Confirm" after receiving the return, and then returns the money to the buyer. During this period, the money is not on you, nor on the buyer, but in the Alipay guarantee account.

Idle fish return process:

1. When the buyer applies for a return, the seller agrees to the buyer's return application and sends it to the buyer with the correct return address and contact information.

Second, the buyer will mail the goods to the return address.

3. After the seller receives the returned goods, check whether there is any damage. If there is any damage, you need to negotiate with the buyer. If there is no problem with the goods, the seller will confirm the receipt on the idle fish and the money will be returned to the buyer.

In order to ensure the security of the transaction, the money paid by the buyer is transferred to Alipay, not in the account of the buyer or seller. Only after the buyer receives something and clicks to confirm the receipt, the money will automatically enter the seller's account from Alipay, and the transaction will be completed.

Extended data:

Specification for dispute settlement of idle fish community transactions

If the buyer refuses to sign for the idle goods without justifiable reasons after the seller delivers the goods, unless otherwise agreed by both parties, it shall be handled as follows.

1. If the idle goods are not suitable for return according to their nature, or the seller cannot receive the idle goods or refuses to sign for them due to damage or loss after return, the transaction supports the seller to pay, and the buyer bears the risks related to the idle goods.

2. If the returned idle goods are still intact, the seller shall sign for the idle goods in time and return them to the buyer after deducting all the freight. If the seller is lazy or refuses to sign for idle goods without justifiable reasons, he shall bear the risks related to idle goods.

3. After the goods are signed, the idle fish cannot be returned without reason. Unless otherwise agreed by both parties, the agreement of both parties shall prevail.

References:

Taobao rules-idle fish management rules