Summary of Spring Festival Cleaning Work

Time flies by, and a period of work has ended. During this period, I believe that everyone has faced many challenges and gained a lot of growth. It is time to take time to write a work summary. So how to write a new way of working summary? The following is a summary of the Spring Festival cleaning work that I collected and compiled. I hope it will be helpful to everyone. Summary of Spring Festival Cleaning Work 1

With the gradual decline in passenger flow, the 40-day Spring Festival has finally come to a successful end. Since the 20xx Spring Festival, the Wuchang Railway Station Ticketing Workshop has been conscientiously implementing the entire road’s 20xx Spring Festival Conference spirit, strengthened leadership, and careful deployment, the Spring Festival Transport work goals were achieved, the Spring Festival Transport tasks were successfully completed, the overall appearance of the railway Spring Festival Transport has undergone important changes, and historic progress has been achieved. The Spring Festival Transport in 20xx is a new starting point for railway ticket sales, and it is also a direction in the future. The ticket purchasing method that the railway has followed for decades has been truly and thoroughly changed in the Spring Festival Transport in 20xx.

First, for many years, the phenomenon of long queues at ticket hypermarkets in key railway Spring Festival travel areas and extremely crowded ticket halls at railway stations has disappeared;

Second, for many years, ticket sellers have been rampant and bankrupt. The phenomenon of serious ticket problems, strong social reaction, and mass criticism of the railway has been greatly reduced. This year’s Spring Festival Transport work is summarized as follows:

1. Change the concept and focus on service

This year’s Spring Festival Transport, the most mentioned thing for the railway is service, improving the railway’s overall service to passengers Quality, change the traditional concept of large passenger flow and rough service during the Spring Festival travel period, provide good service to every passenger who comes to the window, and use the Spring Festival travel work as an opportunity to showcase the industry's style and improve competitiveness. Achieve "comprehensive service and focused care". Provide ticket purchasing convenience for key passengers and special groups.

This is the focus of the railway’s Spring Festival Transport work this year. For the railway department, which is at the forefront of the Spring Festival Transport every year, the Spring Festival Transport in 20xx pays no less attention to the railway than in any previous year. Before entering In the first few months of the Spring Festival, there were an unusually large number of reports on various aspects of the railway. Every move on the railway aroused great concern from the society. The society has put forward higher requirements for the service work of the railway department, which can also be said to be people's The awareness of rights protection is stronger.

Therefore, as a railway ticket seller, it is no longer a question of whether you can buy a ticket. During the Spring Festival, it is difficult to change the situation that it is difficult to get a ticket at least in recent years. This is not what we What an ordinary railway conductor can solve, the only thing we can do is to serve every passenger who comes to the window and do what we should do. Moreover, with the abolition of the Ministry of Railways, the market-oriented operation model after the separation of railway government and enterprises will only have higher and higher requirements for service work. Everyone is slowly changing this concept, treating extraordinary times with special care, and adjusting their mentality. Treat every passenger at the window well.

2. Scientifically open more windows to separate sales and purchases

The railway station’s 20xx Spring Festival travel ticket sales are aimed at benefiting the people and making it convenient for passengers to purchase tickets, and give full play to Internet ticket sales and telephone booking. Advantages, and based on the characteristics of new ticket sales methods such as the Internet and telephone booking, scientifically add ticket collection windows, add temporary ticket collection offices, adjust window functions, and set up multiple special ticket collection windows. The functions of the train station window are mainly for ticket collection and Handle refunds and changes. In order to cope with the peak demand for passengers to collect tickets, the railway station renovated the second ticket hall and added more than 20 self-sale and self-collection machines before the Spring Festival. It also reasonably opened special temporary ticket collection windows to ensure the convenience of passengers to purchase and collect tickets. , fast.

Separate ticket sales and ticket collection to provide passengers with fast and user-friendly ticket sales and ticket collection services.

The ticketing method of the railway system in 20xx has been completely changed after the Internet phone booking was launched last year and after summing up experience and carrying out technical transformation. In the past, people queued up all night to buy tickets, the ticket hall was always full, and personnel worked overtime all night long to take turns. The situation of serious wear and tear of machines and equipment has been completely improved, which greatly reduces the work pressure of the ticket window. This is a new development direction for railway ticket sales in the future. In the future, more machines and equipment will replace manual labor, and the degree of automation will be higher. People's travel will be more convenient. This is a new beginning and will be gradually improved in the future.

3. Set up special windows for tickets for migrant workers’ groups and students

In accordance with the regulations and requirements of the ministry and bureau, the railway station has made every effort to sell tickets for migrant workers’ groups. The railway station has sent many tickets to social media We conducted publicity in multiple ways, visited some enterprises where migrant workers are concentrated, and effectively sold group tickets for returning migrant workers. Conductors are also sent to grassroots enterprises to sell tickets to facilitate migrant workers who do not know how to book tickets online. A special window for student ticket sales will be opened, and the student ticket sales time will be advanced 20 days in advance to accept individual student ticket purchases. Let these special groups buy tickets in time to go home for the New Year.

4. Good results were achieved in transportation receipts and bureau responsibilities

Under the leadership of the foreman, the staff of the second shift of the Spring Festival this year did a good job in handling every passenger who came to the window. Service work, guiding passengers to buy their favorite tickets, and conducting good ticket marketing work, which not only satisfied the majority of passengers who came to the window to buy tickets, but also successfully completed this year's transportation income, and in the transportation income and In the bureau's income evaluation, the three classes ranked first. This also gave the vast number of colleagues in the second class of ticket sales more confidence and lost the title of always being slow in the past. Don’t let the foreman’s hard work every day go to waste. It’s not about being slower than others. What’s more important is whether you are willing to do this job well and whether you are willing to do a good job in marketing and recommendations. How big your heart is, how big the world is. As long as you want to There is nothing that cannot be done well.

5. Disadvantages and shortcomings

This year’s Spring Festival is a very special Spring Festival for the railway. Spring Festival happens every year, but this year is a change for the railway. Purchase tickets The mode has changed, the Ministry of Railways has been abolished, and the railway will usher in new development. After officially adopting the market-oriented and enterprise-oriented business model, there are still many areas that need improvement. Although the Internet has changed the way railway tickets are purchased over the years, it has also brought about quite a lot of problems. Everything has its two sides. While it has made things more convenient for passengers, it has also brought us many new things. Problems, such as typographical errors in booking names, incorrect input of ID numbers, successful payment but no ticket purchase records, and a series of new problems that I have never seen before, have appeared with the emergence of this new thing. , which has also caused many front-line employees to be frequently criticized by tourists. Of course, we need to slowly solve and improve this series of problems. Nothing is perfect.

Also, there is no way to avoid the profit and loss of a conductor, but the gap is getting bigger and bigger. This must be either more change or less change for passengers. Of course, no one wants to be short of money or pay too much. No one wants money, but we must find ways to make this gap as small as possible, so that both parties can reduce losses. The 20xx Spring Festival Transport has ended, but for railway workers, it is Spring Festival Transport every day and our standards have not dropped for a day. We always maintain the best mental outlook to meet daily challenges. Spring Festival Cleaning Work Summary 2

Before the Spring Festival comes, the section chief trained us on what problems we will encounter during the Spring Festival and how to deal with difficulties when encountering them. Therefore, before the Spring Festival comes, Everyone was doing their job well and with great energy.

1. Deploy early and formulate plans.

Our station attaches great importance to the Spring Festival Transport work. We held a Spring Festival Athletes Conference on February 3, established a Spring Festival Transport Leadership Working Group, strengthened organizational leadership, and formulated the "Spring Festival Transport Safety Production Work Plan" and "Spring Festival Transport" before the start of the Spring Festival Transport. Work Plan" and "Work Plan for Safety Production Inspection at the Year-end and New Year and during the Spring Festival", etc., issued a notice "Carrying out the Guangdong Transportation WeChat Platform Publicity and Promotion Activities" to clarify the work direction, specific requirements and work measures; at the same time, do a good job in leadership leadership Arrange on-duty and key positions personnel to ensure that work is carried out in an orderly manner.

2. Innovate information service methods and improve the level of convenient services.

During the Spring Festival, the Cantonese Transportation WeChat ticketing platform and the Provincial Department of Transportation’s South Yuetong Province-wide online ticketing platform were launched simultaneously. Our station actively cooperated and organized promotion.

The first is to arrange special personnel in advance to familiarize themselves with the function operations, and quickly promote and apply them through teaching and learning, so as to improve the customer grouping ability;

The second is to use the Internet, radio and television, newspapers and magazines, and mobile phone text messages to and other media vigorously promote online ticketing and WeChat ticketing;

The third is to organize and carry out the distribution of leaflets on the WeChat platform of Guangdong Transport, roll-up banners, poster displays and "scan the WeChat code to make money" activities to guide Passengers pay attention to the Yueyun Transportation WeChat platform. During the Spring Festival travel period, Shantou TV Station, Shantou Daily, Chenghai TV Station and other media reported on our station 9 times, and nearly 7,000 passengers paid attention to the WeChat ticketing platform. Nearly 600 tickets worth nearly 90,000 yuan were purchased through online and WeChat purchases, and the number and amount of online tickets increased significantly year-on-year.

3. Work together to ensure implementation.

During the Spring Festival travel period, our station pays close attention to the flow of passengers and takes measures and effective countermeasures to ensure that passengers travel in a timely, orderly and satisfactory manner.

First, do a good job in pre-sale of tickets. The pre-sale time has been extended from 3 days to 10 days (the pre-sale time can be flexibly extended for some special lines). Contact numbers for long-distance passengers should be registered and closely monitored. Good shuttle bus information and passenger tracking services;

The second is to work overtime in a timely manner, so that passengers can buy tickets and have cars when entering the station. The box office cooperates with dispatching, and dispatching contacts the fleet to effectively ensure sufficient transportation capacity;

The third is to increase the ticket sales window and open special windows for military personnel, Hong Kong, Macao and Taiwan, and disabled people to allow passengers to purchase tickets in time; the fourth is to mobilize all station employees to organize passengers and allow relatives and friends who are going out to take the bus at our station;

The fifth is to actively adjust tickets, do everything possible to obtain tickets, and increase the number of tickets sold by our station;

The sixth is to promote online ticket booking, ticket sales and telephone booking, and cooperate with the Provincial Department of Transportation to carry out online ticket sales. Carry out ticket purchasing on the Yueyun Transportation WeChat platform and install automatic ticket machines;

Seventh, during peak passenger traffic periods, some short-distance passenger lines operate in a "go as soon as they are full" mode;

The eighth is to improve the skills of selling high-speed rail tickets and increase revenue.

4. Strengthen safety and comprehensive management and stability maintenance work to achieve a safe Spring Festival travel.

Our station conscientiously implements the policy of "safety first, prevention first, comprehensive management", strictly follows the "one post, two responsibilities", implements the safety production responsibility system at all levels, pays close attention to safety production and does not relax, Ensure the orderly collection and distribution of passenger and vehicle flows at stations, effectively control the source of passenger transportation safety, and achieve zero accidents in safe production.

First, strengthen inspection and supervision, organize 3 safety inspections of the entire station before and during the Spring Festival travel season, carefully investigate potential safety hazards, timely replenish and replace fire-extinguishing equipment, and strengthen the safety of each tenant's electricity and usage. Promote fire to ensure safe production and keep the alarm bell ringing.

Second, managers go deep into the front line, command from the front, strengthen on-site management, maintain station order, do a good job in safety and security, resolve and eliminate various conflicts in a timely manner, and nip potential safety hazards in the bud.

The third is to strictly carry out the management of "three no-enters and six no-exits", and carry out routine safety inspections of vehicles entering and departing the station with high standards, so that all departing buses meet the requirements of the "Bus Passenger Terminal" According to the requirements of the "Working Standards for Routine Safety Inspections of Operating Passenger Vehicles", during the Spring Festival travel period, nearly 3,000 buses were inspected, of which 22 were unqualified. We ensured that unqualified buses were not allowed to pass, and there were no sick buses, no overloads, etc., and we effectively controlled the passenger transport. Safety at the source.

The fourth is to strictly carry out the work of checking and blocking "three goods". During the Spring Festival, more than 70,000 pieces of luggage were checked, effectively preventing flammable, explosive, corrosive and toxic dangerous goods from getting on the bus, and eliminating dangerous sources on shuttle buses; strengthening Station security management. During the Spring Festival travel period, our station carefully deployed comprehensive management and stability maintenance work to ensure that organization, responsibilities, measures, emergency plans, and supervision and management were in place; at the same time, we strengthened safety precautions in the waiting room where people gather, and prepared emergency supplies to achieve zero incidents in comprehensive management and stability maintenance. .

5. Do a good job in logistics and ensure front-line production.

First, strengthen personnel duty arrangements, be ready to support the front line of production at any time, promptly implement the messages and telegrams sent by superiors, and ensure that the situation is communicated to the superiors and reported to the subordinates.

Second, during the Spring Festival travel period, our station cooperated with "Wanglaoji" to comprehensively plan and carefully arrange the station's promotional slogans. At the same time, we created a publicity through the company's website, Weibo, WeChat and passenger interactive electronic platforms. "Peaceful Spring Festival" and a happy and auspicious festival atmosphere.

The third is to do a good job in cleaning and greening the station, pay close attention to the epidemic situation, regularly disinfect the station, prevent the spread of various infectious diseases, and provide passengers with a clean, comfortable and warm place Riding environment;

The fourth is to strengthen the cleaning and inspection of canteen equipment, prepare pre-holiday food reserves, and ensure normal dining supply; strengthen the management of water and electricity equipment, ensure the safety and normality of water and electricity supply, and closely track the operation of shuttle buses , be prepared to extend working hours at any time.

The fifth is to do a good job in preparing small banknotes and collecting payments, promptly dispatching personnel to various windows to collect payments, and sending cash to banks to ensure the safety of funds; promptly do a good job in bill purchase, issuance, and inventory , write-off and other work to fully ensure the safety of bill storage, sufficient supply and accurate records.

The sixth is to strengthen the inspection and maintenance of network information equipment, printers and other hardware equipment of the entire station; do a good job in the maintenance and upgrade of all computer systems involving connection to the main server such as the ticket office and dispatching room; complete the server data on time and website information backup to effectively ensure the accuracy and completeness of data and information. Make timely adjustments and public announcements on fares during the Spring Festival travel period.

6. Warm service and happy Spring Festival.

During the Spring Festival travel period, our station adheres to people-oriented and high-quality services, and actively builds "harmonious Spring Festival travel, happy Spring Festival travel".

The first is to improve service levels, standardize words and deeds, treat others with enthusiasm, politeness and thoughtfulness; the second is to treat passengers as relatives, they are guests when entering the station, and the tickets are invitations;

The third is to implement the first Ask about the responsibility system, say a kind word to keep the winter warm, do not play Tai Chi or kick ball in front of passengers, do good things for passengers, and do practical things well;

Fourth, take the initiative to provide services to passengers and let them enter the station. When you get home, it is convenient to buy tickets, comfortable to wait, safe to ride, and fast to travel;

The fifth is to pay attention to the care and service for key passengers, think about what the passengers think, worry about the passengers' needs, and be suitable for the passengers.

The sixth is that the waiting hall of our station has 24-hour uninterrupted water supply from water dispensers, convenience trolleys, wind and rain corridors for passengers entering and exiting the station, and other equipment and facilities;

The seventh is to carry out train operations The "Lei Feng Car" free shuttle service from the station to our station realizes the seamless connection between bus passenger transportation and railway passenger transportation;

Eighth, in conjunction with the Lei Feng Learning Day activity on March 5, our station’s Youth League Committee organized league members and youth volunteers Provide services to passengers.

During the Spring Festival, it became common for me to stand up for others and do good deeds. As the "Shantou Metropolis Daily" reported: "It's very heart-warming - the young man is like his own relative."