20-minute English situational dialogue "Hotel Complaints"

Classification: Education/Science; Foreign language learning

Problem description:

Complaints about hotel services

One is the manager and the other is the guest.

Analysis:

20-minute English situational dialogue "Hotel Complaints"

Personnel: hotel manager, guests

g； May I speak to the hotel manager?

Hello, I'm Benny Smith, manager of Holiday Inn. How can I help you?

G: Hello. My name is Wang Lisha. I want to complain about the poor service in your hotel. This is my first and last time to stay in a hotel.

M: I'm sorry to hear the news. Can you tell me what the hell is going on?

G: When I checked in yesterday, the girl at the front desk was very rude. They are chatting with each other. When I asked for some information about the local scenery. They just threw a pamphlet on the table and continued chatting. This is so unprofessional.

Miss Wang, I apologize for what happened. I'll look into the matter and give you an answer as soon as possible.

G: Thank you for your concern. I really appreciate it.

M: Can you give me a number where I can reach you?

G: 123-456-789

M: OK. Thank you very much for calling, Mrs. Wang. I sincerely invite you to come back to our hotel again, and I assure you that what happened to you yesterday won't happen again. I wish you a happy day! Have fun! Goodbye!

G: Goodbye!