How to make SF claim successful?

SF Claim Skills: Everyone's valuables must be inspected before they can be signed, or the unpacking video must be recorded when unpacking. I contacted the claim customer service once, but I couldn't contact the claim customer service myself, so I had to wait.

1. Solution: Try to contact the younger brother who sent the courier to me and ask him to help me rush it (after all, he is a SF employee and must have his own method); Pay attention to SF Express, find a manual customer service, ask him to urge the claim customer service to contact you, find more manual customer service, and remind repeatedly (SF Customer Service: front desk customer service-know the damage, authenticity and customer claims; Claim customer service-this is more important. After the front desk customer service understands the situation, it will be transferred to the claims customer service for later claims. The caller may not be the same person every time, but the nature is the same.

2. In addition, the claim customer service is closed on weekends. Try to talk before the weekend when you contact, otherwise it will drag on for another weekend (sleeping)

3. Be sure to think clearly about your claim and then talk to the claim customer service, whether to ask SF to help you repair it, whether to ask SF to compensate the goods or to ask SF to lose money. You must have a clear mind and a firm attitude, and you must not be bypassed by SF Claims Customer Service. (At that time, SF customer service kept asking if you could help me fix it. At that time, I resolutely refused, saying that it was impossible to repair, not to mention the guitar, even if it was an electronic product, even if it was repaired, it would be different from before. If everyone's bills were fully insured at that time, and SF was not willing to pay in full, you can say something about insured price. )

4. When talking to SF's claim customer service (especially at the end of the negotiation), be sure to remember the recording yourself, and tell the customer service that you also have the recording at the end to avoid this situation.

Try to have a good relationship with this courier, and don't make the relationship too stiff, because after all, the claim object will be SF headquarters instead of courier brother, who is an insider and can give many valuable opinions when negotiating with SF customer service.

6. Try to keep the receipt of the purchased goods, which needs to be provided when making a claim. Otherwise, SF will not believe you just by mouth, they will make an appraisal. This assessment can be very complicated.

Finally, if the claim is not settled, you can complain to the State Post Bureau. Because I haven't used it, I don't know. I just want to give you an opinion.