Commitment letter of furniture after-sales service

In the real society, we are all directly or indirectly related to the letter of commitment, which has certain format requirements in writing. You didn't even know when you wrote the letter of commitment? The following are six commitments of furniture after-sales service that I collected for you, for reference only. Let's have a look.

Furniture after-sales service commitment letter 1 After-sales service commitment letter mainly includes:

1. Specific service contents during the warranty period of the goods:

(1) All goods damaged by non-human factors will be replaced and returned by our company.

(2) In case of quality problems, respond immediately after receiving the call for repair, and arrive at the site for free repair within 3 hours.

(3) If serious quality problems occur during the warranty period and the maintenance cannot be completed within 24 hours, a substitute with the same specification shall be provided free of charge within 3 days at the latest.

(4) During the warranty period, if the same defect still fails to meet the quality standards after three repairs and replacement, it is deemed that all the products are unqualified, and the buyer has the right to return them unconditionally. All losses caused by this will be borne by us.

2. Specific service contents other than the warranty of the goods: If the goods are damaged artificially, only fees will be charged during the maintenance process.

2xxxxx Furniture Manufacturing Co., Ltd. solemnly promises to consumers:

1.xx furniture/home strictly implements the national three-guarantee (including repair, replacement and return) regulations, and implements high-quality after-sales service with three guarantees, five-year warranty and lifelong maintenance from the delivery date of Shengao furniture/home products.

2. Since the date of product delivery, the furniture/household products of Shengao have quality problems during the three-guarantee period. Our company will actively provide high-quality after-sales service to protect consumers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the three-guarantee period, the company provides paid quality services, and the cost of spare parts and other materials is borne by customers.

3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of the furniture/household products in use, and will help to deal with and repair the problems in time.

4. If consumers need furniture/home adjustment or disassembly, our company will provide relevant disassembly guidance services.

5. After receiving the customer's service call, the company will give a clear answer within 24 hours. If the after-sales service network of Shenggao Furniture/Home is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will make a reasonable explanation within 36 hours, and make clear the solution time and plan.

Commitment:

Commitment letter for after-sales service of furniture III. Our company solemnly promises according to the following requirements:

1. The production process is carried out in strict accordance with ISO 900 1: XX quality system and iso 1400 1 environmental protection certification to ensure product quality.

Two, since the date of acceptance, provide a three-year free quality warranty period, during the warranty period, the quality problems of products or accessories caused by the buyer's non-human reasons will be repaired free of charge, and those that cannot be used will be replaced free of charge, and maintenance fees, accessories fees, door-to-door service fees and transportation fees will be exempted.

3. The after-sales service team of this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to explain the use function and maintenance details of the products: inspection and maintenance are carried out every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including cleaning of fabrics, waxing of paint, fastening of structural parts, oiling of tracks, etc.

4. Arrive at the site within 2 hours after receiving the call or fax about after-sales service requirements. If the problem is serious and cannot be solved in a short time, a written explanation should be made to clarify the time for solving it.

Five, after the installation of goods, add plastic film for protection, and send personnel to conduct a comprehensive cleaning service, before comprehensive use.

VI. The specific warranty details are as follows:

1, bantai, conference table: the warranty covers desktop breakage, delamination degumming, damaged accessories, and unsmooth drawer push and pull.

2. Filing cabinet and steel filing cabinet: The warranty covers access barriers, poor track, etc.

3. Chair: The warranty scope includes degumming, broken wire, cracked rubber plate on the back of chair seat, dysfunction of automatic recovery, broken chair leg caused by welding, damaged accessories, etc.

4. Staff's desk series: the warranty covers the cracking of the desktop, edge peeling, damaged accessories, poor push-pull of drawers, etc.

5. Sofa: The warranty scope includes degumming, broken wires, unstable wooden frame, damaged accessories, etc.

7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers in other provinces, please contact our local after-sales service organization.

8. Customer's responsibility: customers should take good care of furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.

9. After-sales extension service of products: renovation, relocation and reorganization of fabrics of all bidding products. If customers have such requirements in the future, our company will be responsible for the construction and only charge fees.

Seven, in fact, the after-sales service commitment mainly includes:

1, a professional after-sales service department, professional installation and maintenance personnel, and a special after-sales service hotline to answer customer calls 24 hours a day;

2. Provide customers with furniture style and layout design for free, and make detailed demand plans for users for free;

3, free door-to-door, free door-to-door installation, free door-to-door maintenance, free of charge for your clearance;

4. One-year warranty, three-year warranty, five-year warranty and lifelong service (five-year warranty for commodity quality problems)

5. Wood style furniture should be polished and waxed once a year, and leather iron furniture should be cleaned and maintained once every six months;

6. Free maintenance materials and working hours within three years;

7. Free maintenance within five years;

8. June every year is a month of free maintenance activities;

8. Establish a complete customer file to provide you with new information and new trends of furniture development at any time;

9. Installation and maintenance personnel shall arrive at the site for maintenance within 20 minutes after receiving the after-sales service call;

10, the account manager system is implemented, and there is a special car to serve you.

Commitment:

3 xx Furniture Manufacturing Co., Ltd. solemnly promises to consumers:

1.xx Furniture/Home strictly implements the national regulations on "Three Guarantees (guaranteed repair, replacement and return)", and implements the quality after-sales service of "Three Guarantees", five-year warranty and lifelong maintenance from the delivery date of Shengao furniture/home products.

2. Since the date of product delivery, xx furniture/household products have quality problems during the "Three Guarantees" period. Our company will actively provide high-quality after-sales service to protect consumers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the "three guarantees" period, the company provides paid quality services, and the cost of spare parts and other materials is borne by customers.

3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of the furniture/household products in use, and will help to deal with and repair the problems in time.

4. If consumers need furniture/home adjustment or disassembly, our company will provide relevant disassembly guidance services.

5. After receiving the customer's service call, the company will give a clear answer within 24 hours. If the after-sales service network of Shenggao Furniture/Home is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will make a reasonable explanation within 36 hours, and make clear the solution time and plan.

Furniture after-sales service commitment 4 Zhejiang Shengao Furniture Manufacturing Co., Ltd. solemnly promises to consumers:

1. shenggao furniture/home strictly implements the national "three guarantees (including repair, replacement and return)" regulations, and implements the "three guarantees", five-year warranty and lifelong maintenance quality after-sales service from the delivery date of shenggao furniture/home.

2. Since the date of product delivery, the furniture/household products of Shengao have quality problems during the "Three Guarantees" period. Our company will actively provide high-quality after-sales service to protect the rights and interests of consumers to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the "three guarantees" period, the company provides paid quality services, and the cost of spare parts and other materials is borne by customers.

3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of the furniture/household products in use, and will help to deal with and repair the problems in time.

4. If consumers need furniture/home adjustment or disassembly, our company will provide relevant disassembly guidance services.

5. After receiving the customer's service call, the company will give a clear answer within 24 hours. If the after-sales service network of Shenggao Furniture/Home is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will make a reasonable explanation within 36 hours, and make clear the solution time and plan.

Commitment letter for after-sales service of furniture V. The main contents include:

1. Specific service contents during the warranty period of the goods:

(1) All goods damaged by non-human factors will be replaced and returned by our company.

(2) In case of quality problems, respond immediately after receiving the call for repair, and arrive at the site for free repair within 3 hours.

(3) If serious quality problems occur during the warranty period and the maintenance cannot be completed within 24 hours, a substitute with the same specification shall be provided free of charge within 3 days at the latest.

(4) During the warranty period, if the same defect still fails to meet the quality standards after three repairs and replacement, it is deemed that all the products are unqualified, and the buyer has the right to return them unconditionally. All losses caused by this will be borne by us.

2. Specific service contents other than goods quality assurance:

If the goods are damaged artificially, only the cost will be charged during the maintenance.

3. Name and location of maintenance unit:

Name of maintenance company:-.

Location:-

Tel:-

Contact person:-

Second, after-sales professional service rules

1, warranty period

All products are guaranteed for one year as a whole (three guarantees). During the warranty period, if there is any problem, the supplier promises to respond within 1 hour after receiving the notice, and solve the problem within 12 hours after arriving at the site within 3 hours. If the fault cannot be eliminated at that time, a solution should be worked out. After the warranty period expires, other accessories necessary for normal use will be supplied at preferential prices (ex-factory prices).

2, free maintenance content

After the goods are installed and accepted by the buyer, within five years, if the goods are not caused by human factors, our company will provide free maintenance and related services including parts that need to be replaced. If the product is damaged due to human factors during use, it can be repaired free of charge, and the cost of repair parts can be charged appropriately.

3. Regular follow-up maintenance

Provide maintenance for the contract goods, set up a special quality tracking team, check and consult the use of the contract goods every six months, and maintain all the contract goods once a year for five years to keep the furniture in the best use state and ensure that users have no worries.

Commitment:

It is our company's consistent aim to improve product quality and strengthen all-round service. We pay special attention to service quality, technical strength of maintenance and response time and speed of after-sales service. To this end, all branches are equipped with professional maintenance technicians, and the company will provide users with after-sales services such as regular and irregular maintenance.

The company has a special after-sales service department, received professional training, excellent technology and good service attitude. So as to meet the product demand and after-sales service requirements of our customers and realize our commitment to customers.

First, the speed of solving problems and troubleshooting.

After receiving the customer service demand, the company's after-sales service department will respond by phone within 4 hours and troubleshoot within 24 hours.

Second, after-sales service workflow requirements:

Strictly follow ISO900 1 service management standards and workflow.

Three. Other commitments of after-sales service:

The bidder guarantees that the goods supplied are brand-new and genuine, and will be punished if they are shoddy. If the bid is won and the goods are supplied within the contract period, the goods shall meet the national quality inspection standards. Our company is fully capable of fulfilling the seller's obligations of maintenance, repair and spare parts storage stipulated in the "Contract Terms" and "Technical Specifications".

Fourth, establish maintenance files for customers to relieve worries.

After each after-sale, report the cause of failure and troubleshooting to the customer leader in time and submit it in writing. Clean up the site environment and sanitation, and leave after the approval of the customer leader. After leaving the site, timely sort out maintenance reports and maintenance files, and electronically manage customer files.

I. Other service guarantees

1, strictly abide by the labor discipline and management measures of the entrusting unit, and work under the unified command of the entrusting unit.

2. After the product fails, try your best to repair the repairable parts, and the warranty period of the replaced parts shall be calculated from the date of replacement.

3. Improve the after-sales service supervision mechanism, accept all kinds of complaints from customers and answer unpredictable questions in time.

Two. Other preferential conditions: the bidder shall bear all expenses (including transportation, materials, accommodation, catering, travel expenses, etc. ) During the warranty period. After the expiration of the warranty period, the bidder still needs to undertake the after-sales service of the arched goods, and only charges the material fee.

Three years after sale and lifetime warranty.

Fourth, willing to accept destructive tests, never shoddy.

Five, twice a year regular on-site inspection.