What's the matter with a large number of passengers receiving flight cancellation messages?

On the morning of April 30th, many netizens broke the news that the day before the May Day holiday, they received the news that Sichuan Airlines cancelled the flight. Netizens have exposed the flight cancellation information they received. Some netizens broke the news that she was on the 9 o'clock flight. After receiving the flight cancellation message at 4: 30 in the morning, she tossed and turned all morning. This incident brought inconvenience to her trip.

Another netizen exposed his chat record with Sichuan Airlines customer service. The netizen asked the customer service: "You haven't reminded me yet. But I saw that my plane was cancelled. " The customer service said that official website of Sichuan Airlines was attacked, and many users had received the notice of flight change. At present, Sichuan Airlines is in the process of emergency repair and will send notices of normal flights one after another.

Sichuan Airlines responded.

Weibo, Sichuan Airlines Co., Ltd. announced on the 30th that Sichuan Airlines decided to provide free ticket refund and change service for passengers who have already gone through the refund and change service. Passengers can consult through the official service hotline of Sichuan Airlines at 95378.

The notice pointed out that during the May Day holiday, all inbound and outbound flights of Sichuan Airlines operated normally, and passengers who had purchased tickets could travel normally according to the original itinerary. "Once again, we sincerely apologize for the inconvenience caused to some passengers and wish all passengers a happy holiday."

Notice and prompt: If passengers receive flight change information, they can check and confirm it through official channels such as Sichuan Airlines official website, APP client and direct sales service hotline.