I have to call back to visit customers every day. When is the best time to call?

The best timetable for bankers to call customers

Bankers all know that communicating with customers on the phone is an essential part of their work. However, many people ignore the fact that when communicating, in addition to the conversation skills that have been repeatedly explained in the industry, when to call is also a detail that must be paid attention to. Otherwise, even if the conversation skills are high-quality, they may not meet expectations. The effect may even be that the target customer hangs up the phone without listening to the content of the message. So what should be done?

First of all, we use "one week" as the standard based on a large time period.

Monday is the first day of work after the weekend. Generally, companies hold business meetings or arrange work for the week on Monday, so customers are likely to be busy. Another possibility is that the customer is still immersed in the fun of the weekend and is not in the mood to work for the time being.

So if you want to contact business, try to avoid this day. If we are really urgent to find a client, we should try to avoid the shorter morning hours and it would be better to choose the afternoon.

Tuesday to Thursday, these three days are the most normal working hours, so they are also the most suitable time to conduct telephone services. Telephone service personnel should make full use of these three days. Put the more important projects in these days for docking.

Friday is the end of the work week and before the start of the holiday. If you call at this time, the answer you will probably get is, "Let's contact you next week!" So you can do some things on this day. Survey or appointment work.

Then, we divide it into small time periods, using "one day" as the standard.

From 8:30 to 10:00 in the morning, work has just started during this period. Most customers will be nervous about doing things and have no time to take care of business calls when they receive them. Therefore, at this time, the telephone salesperson may wish to call the customer first. Do some prep work yourself.

10:00 ~ 11:00, it is close to the lunch break, most customers are not very busy, and some things will be processed. This period should be the best time for telephone marketing.

11:30 ~ 2:00 pm, lunch and rest time, please do not call unless it is urgent.

From 2:00 to 3:00 in the afternoon, the lunch break has just ended during this period. People will feel a little irritable, especially if they have the habit of taking a nap. Therefore, it is not appropriate to discuss business with customers now. Chat with them. Things that have nothing to do with work are possible.

From 3:00 to 6:00 p.m., work hard on the phone. This period is the best time for us to create good results. During this period, it is recommended that you do 20% more work than usual. Come and do things.

Of course, our customers are ever-changing, and different customers will have different time habits.

1. Accountant: Do not contact them at the beginning and end of the month when there are many and urgent accounts. It is best to contact them in the middle of the month.

2. Doctor: After 11:00 in the morning and before 2:00 in the afternoon, preferably on days with bad weather, the probability of patients coming to your door will be greatly reduced.

3. Salesperson: Before 10:00 in the morning or after 4:00 in the afternoon, it will be better on the hottest, coldest or rainy days.

4. Administrative staff: From 10:30 am to 3:00 pm, there will be relatively no administrative work.

5. Stock industry: There will be more leisure after the market closes.

6. Civil servants: It is more suitable during working hours, but never before lunch or before get off work.

7. Pharmacy workers: 1:00 to 3:00 pm is a relatively free time.

8. Catering industry employees: Avoid eating during meals, preferably between 3:00 and 4:00 pm.

9. Construction industry employees: early in the morning or at the end of work.

10. Lawyer: Before 10:00 in the morning or after 4:00 in the afternoon, general cases are about the same.

11. Teacher: After 4:00 pm, when the children are out of school.

12. Retailers: Avoid weekends or Mondays, preferably 2:00 to 3:00 pm.

13. Working class: It is best between 8:00 and 9:00 pm.

14. Housewife: It is best to work from 10:00 to 11:00 in the morning. At this time, you have to pay less for the family.

15. Newspaper editor and reporter: It is best after 3:00 pm.

16. Businessman: It is best between 1:00 and 3:00 pm.