Summary of credit card supervisor's work

Work summary, year-end summary, half-year summary and quarterly summary are the most common and universal. The following summary of credit card supervisor's work is provided by me. Welcome to read!

Summary of credit card supervisor's work 1 I was transferred to the branch office in xx as an account manager. During the nearly 12 months' work in the branch, I worked hard and paid attention to innovation. With the continuous improvement of professional level, great progress has been made in thought. Now I will report my work summary as an account manager as follows:

Xx, xx, xx, I transferred from the office to the office as an account manager. Under the care and guidance of the branch leaders and colleagues, I quickly became familiar with the new working environment. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. Through this all-round training and study, I deeply realized the importance of my post and the urgency of business development. In my work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, dare to explore new theories and problems, and work creatively.

In my new position, my work experience and marketing skills are different from those of other account managers. Moreover, in the new working environment, the regular individuals and corporate customers of the branch are strangers, and most of the existing customers of the branch are assigned to the names of other account managers. To carry out the work, we must first increase the customer base. After taking office, I have been "diligent in words and deeds, diligent in hands and brains" to win customers' support for our branch business and increase my customer base. In a relatively short period of time, through its own high-quality service and professional financial management knowledge, it successfully marketed high-quality customers of the branch and improved their contribution and loyalty to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. From the first day I took up my new job, from the initial inadaptability to the good integration into this job, my mentality has also changed a lot. At first, I felt that the account manager was very tired and had heavy responsibilities. But, slowly, I became mature, and I began to understand that this is work. It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, handle all loan procedures for customers quickly, and ensure customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. Now, I can quickly and clearly convey the information that customers want to know about their own problems and doubts, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.

At the same time of work, I also found myself with many problems:

First of all, financial expertise needs to be further strengthened. Facing the diversity of market economy, bank credit business has become the demand of more and more customers. How to provide professional loans and financial services for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;

Second, for different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, conduct accurate marketing according to the needs and actual conditions of different customers, and increase the income of branches;

Third, further overcome the impatience of youth, be down-to-earth, and improve work initiative. Not afraid to do more things, not afraid to do small things, improve yourself in bit by bit practice, never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glory;

Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I hope to win more training opportunities in xx, and I hope to participate in AFP training and other financial professional training to improve my overall quality. Consolidate your business foundation and work hard in a higher and further direction.

Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection, and make greater contributions to the development of our personal loan business.

Summary of credit card supervisor's work 2 xx years ago, due to work needs and organizational trust, I served as the general manager of credit card department of XX Branch. In the past year, under the correct guidance of the leaders of the bank, guided by the overall work deployment of the bank, I adhered to the customer-centered and market-oriented operation system in the daily work of the credit card department, established a brand-new service image, created a unique business philosophy, and made great progress in all work. By the end of the year, the Credit Card Department had overfulfilled 3006 annual card issuance tasks assigned by the municipal bank, achieving income of 9.55 million yuan and intermediary business income of 5.74 million yuan. I would like to take this opportunity to report my work in the past year as follows.

First, study hard and improve your own quality in an all-round way.

Xx is a very meaningful year for me. After years of unremitting pursuit, finally under the care of the party organization and the influence of old party member, he knocked on the door of the party organization, and was fortunate to be the preparatory party member of the China * * * production party, and began a new chapter in political life. Especially at the beginning of the year, I was appointed by the branch leaders as the general manager of the credit card department of xx Branch, and was fully responsible for the daily management of the credit card department. It can be said that the change of work, the increase of work burden and the new political life have made me deeply feel the urgency of further improving my quality.

At work, I attach great importance to the cultivation of professional quality. In addition to reading China Credit Card and China Financial Times every issue, you must read it every day, master a lot of credit card information at home and abroad, our bank and other banks, and pay more attention to learning various documents issued by higher-level banks to understand their ideological content; Pay attention to learning new business varieties and constantly changing business content, and be sure to achieve mastery through a comprehensive study. Through study, I can be better qualified for my job; Through the study, my personal professionalism, ideological realm and professional quality have been greatly improved.

Second, strengthen self-cultivation and always pay attention to self-discipline.

The credit card department has been in charge of the overall work for xx years, and there is no deputy. Therefore, I pay special attention to strengthen self-cultivation, always restrain myself, and do three things in the coordination and arrangement of work:

The first is to lead the way. Learn the leadership style and work art of superior leaders, be modest and prudent, and respect and obey.

The second is to learn from comrades. Inside the credit card department, I believe in the truth that "everyone gathers firewood and the flame is high". For major issues, the work arrangement should be discussed with the business manager of the card department and the leaders of the group to discuss the key points, difficulties and precautions of each work, so as to nip in the bud and avoid the negative impact brought by "centralized".

The third is to encourage every comrade in the card department. The leader trusts me to be in charge of the overall work of the card department, but this does not mean that I have no shortcomings. Therefore, in my daily work, I insist on being strict with myself and lenient with others, so that employees can feel the warmth of the big family in the card department and the beauty of their work.

Fourth, adhere to the principle of fairness, fair employment, fairness, justice and openness, and fully mobilize the enthusiasm of employees.

From xx to now, the Credit Card Department has carried out a series of promotional activities for preferential cardholders, such as "Be polite when eating" and "Pay the annual fee with points", and the irregular promotional activities of the marketing center are mostly carried out on rest days. No matter how tired I am, no matter how many things I have at home, I insist on going to the scene in person and looking for them at various publicity points. Start from your own behavior, maintain the overall image of the credit card department, and maintain the social reputation of xx Bank.

Third, work hard and repay everyone's love for me.

It can be said that it is the trust of leaders and the support of comrades that makes me confident to take over the post of general manager of the card department. Here, I would like to especially thank the presidents of City Bank and various business outlets for their understanding, support and help in my work.

Over the past year, what I think most is how to let more people know and accept xx credit cards in a short time. How can I get xx cards into thousands of households? I found a new way to develop my business. As a customer, I personally went to China Bank for the Great Wall Card, Industrial and Commercial Bank for the Peony Card, and China Construction Bank for the Dragon Card. I have carefully studied the development, service and management of credit cards in other banks, and achieved the goal of knowing ourselves and ourselves. It is through these patient and meticulous work that I not only found a breakthrough in doing a good job of xx credit card, but also broke through the next sky for the issuance of xx credit card. Take xx Post Office as an example. In my investigation, I found that the post office is not only a large state-owned profit-making unit, but also a relatively stable income. Taking this as a breakthrough, I visited the relevant leaders of the post office many times to publicize the characteristics and advantages of xx credit card. With the knowledge of the post office leaders, we cooperated with the post office to issue 275 1 card through the form of red-headed documents issued by the bureau and the person in charge.

Over the past year, with the help of the "xx Pearl Credit Card Preferential Activity" platform jointly launched by the Head Office and xx Airlines, I set up a special project team in time, and sent special personnel to the security check-in office and the waiting hall of xx Airport to spare no effort to explain the functions, characteristics and application process of "xx Pearl Credit Card" and other credit cards of our bank, and handle the card on the spot. * * * Accept xx employees and handle them on the spot 1.

By the end of xx, the credit card department had achieved income of 9.55 million yuan, completed intermediary business income of 5.74 million yuan, and exceeded the plan by 4%. In the whole year, 8,368 new cards were issued, of which 4,556 were issued by the credit card department, 3,006 more than the task plan 1.550. The actual development of special merchants reached 255, with a total transaction volume of 726 million yuan, a year-on-year increase of 24%; The total collection amount reached 437 million yuan; 82 discount merchants were developed, with an average card income of 227.68 yuan; The new non-performing overdraft rate is 65,438+0.84%, which is lower than the control target of 2.5% required by the Head Office, and the accumulated bad debt rate is 7.465,438+0%, which is higher than the control target of 5% required by the Head Office (this is our key problem in xx). The formation of values and ways of thinking over the years has given me my own understanding of life and career. I don't want anything. Efforts are my pursuit. To tell the truth, work is not only a means for me to make a living, but also the best way for me to repay the support of leaders and comrades.

Fourth, improve the system, improve internal control and reduce risks.

Since the second quarter of xx, the credit card department of xx Branch of our bank has established and improved various rules and regulations and risk prevention measures of the credit card department by means of general manager, business manager and ordinary employees. In particular, it has made detailed and feasible provisions on the susceptibility of finished product cards and the accounting treatment of accounting majors. In the branch audit in April and the head office audit in August, the internal control of our credit card department was well received.

Risk prevention has been the top priority of our credit card department for many years. In xx year, according to the assessment rate of the Head Office, following the new content of risk prevention given by "Deepening Year of Standardized Management", the difficulty of increasing the number of bad cards due to the pursuit of card issuance was overcome, and the double assessment methods of "new bad overdraft rate" and "bad debt write-off rate" were adopted for risk collection, and the two indicators were controlled within 2.5% and 5% respectively, and the collection was intensified by outsourcing. At the end of xx, the new non-performing overdraft rate of the Bank was 65,438+0.84%, which was completely within the target range of 2.5% of the Head Office.

While making achievements, we are also clearly aware of the shortcomings in our work, which are as follows: First, the level of political theory needs to be further improved. Second, the cognitive level needs to be further strengthened, especially for possible problems and difficulties in work, and always maintain a strong sense of urgency.

Xx years have passed, and the work of xx years has begun to get on the right track. There are several prospects for the focus of work in the new year:

First, strive to solve the problem of postal repayment channels in the first quarter.

The second is to do a good job in receiving and dealing with the aftermath of the marketing center.

The third is to complete the internal personnel reorganization of the card department. As part of the business has been taken into xx by the Head Office, it is necessary to adjust the business volume and staffing of relevant groups, fully mobilize the enthusiasm and creativity of personnel in various departments and positions, and pave the way for the goal of maximizing the overall benefit of the card department.

Fourth, explore the local co-branded card market, take the road of joint development and increase the market share of xx cards.

Fifth, do a good job in maintaining high-quality customers and this year's marketing plan.

The above is my work in the past year, and the achievement can not be achieved without the joint efforts of all the staff in the card department. In xx, there is a long way to go and opportunities are more challenging. I will lead my colleagues in the Card Department, keep pace with the reform of listed banks, strengthen confidence and work hard to contribute to the healthy and orderly development of xx Branch.

Summary of credit card supervisor's work 3 Time flies, and xx years have passed in a blink of an eye. During my year as account manager of xx Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work in xx years is now reported as follows:

At the same time, under the care and guidance of branch presidents and leaders, I became familiar with the new working environment in a short time. In my work, I study various financial laws and regulations seriously, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch, first of all, we must increase the customer base. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as xx Guijiu Trading Center, xx Power Industry Company and xx SME Service Center. Although my current contribution is not great, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, PS merchants, notice deposits and other businesses.

Second, since I became an account manager, I deeply understand and feel the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and carry out daily maintenance for different customers as always, even if it is a blessing and greeting from a short message, it represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. The accumulated loan in xx years was more than 33.5 million yuan, and the loan was collected on time at 64 1 000 yuan. There was no bad loan or bad credit, and personal compliance work was realized while high-quality operating profit was obtained, which ensured the safety of credit funds.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new businesses and new knowledge, improve my working methods, make active efforts, enhance my sense of service purpose, show my dauntless spirit and pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work.

Summary of Credit Card Supervisor's Work 4 Since the beginning of this year, ICBC Sub-branch has made great efforts to develop the credit card scale and seize the credit card market share. Relying on our own resources, we will try our best to attract high-end customers, market collective cards, seize high-quality special merchants and expand the scale of card issuance. Through the concerted efforts of the whole bank and Qi Xin, remarkable results have been achieved. By September of 10, the number of credit cards issued was 4,500, five times that of last year.

The first is to clarify the market positioning. In order to expand the scale of credit card development and seize the credit card market share, the Bank conducted objective and accurate research, analysis and forecast on the credit card market, and held several seminars for heads of departments and outlets to raise awareness, change concepts, unify employee behavior, implement the business decisions of branches, and strive to create the business philosophy and business environment of "the whole jurisdiction revolves around the market and employees revolve around customers".

The second is to improve the assessment mechanism. At the beginning of the year, the bank decomposed the credit card target tasks into departments and outlets, and implemented the policy of "double linking", that is, the number of indicators was linked to the performance of departmental outlets and linked to account managers. At the same time, second-line personnel are also required to fully tap personal customer resources and issue target tasks. Through the formulation of "Bank Card Marketing Incentive Measures" and other incentive measures, employees who have completed the task will be rewarded according to the standard, and employees who have not completed the task will be given heavier punishment. Everyone should participate, but also be linked to the job responsibilities, so that employees have goals in their hearts, pressure on their shoulders and motivation to work, and maximize the enthusiasm of employees to actively promote, introduce, publicize and market credit cards.

The third is to actively attack marketing. The bank got rid of the passive marketing situation of relying solely on a single financial department, formulated and implemented a marketing linkage mechanism, and gave full play to the comprehensive marketing functions of existing marketing teams and outlets such as a single financial department and account managers, so as to achieve the effects of overall marketing, complementary advantages of departments, bundled sales of products and batch card issuance by units. Dongpang Sub-branch went deep into the mining area and increased its marketing efforts to group customers, successfully marketing 374 credit cards at one time; In the process of credit card promotion, give full play to the advantages of the company and housing business, publicize and introduce various emerging businesses of the Bank to real estate development companies, new loan customers and housing mortgage customers through account managers, organically combine bank cards with loan marketing and other businesses, and bundle credit cards in a targeted manner to improve service quality.