After-sales reply to various frequently asked questions

Answer all kinds of frequently asked questions

1. The customer used it up and said it didn't work:

Honey, it's hard for us to apply for a refund just here. You have used them all, and the effect of skin care products varies from person to person, which is related to the use method, frequency, habit and personal skin condition. I really can't return this. Please let it cool.

2. The customer used it for a period of time and said that the product was invalid:

Honey, you used our formal clothes here and can't return them to you. This is also the company's policy. I'm terribly sorry.

3. The customer said she had an allergic reaction, but did not provide a picture:

Honey, I'm sorry for the trouble. Do you think you can provide an allergy certificate here, such as an allergy diagnosis certificate issued by the hospital, or you can take a photo of your allergic part and check it here?

4. The product is broken, and the purchase date has been long, so it is required to reissue it:

The order date here was a year ago, and you broke it, which belongs to personal reasons. We can't reissue it here, please understand.

5. The product is broken, and the purchase date is long, so it needs to be returned:

Honey, I'm really sorry, I can't give you a refund. Ceramics are fragile. It is your responsibility to break them here. Please also understand us. I'm really sorry.

6. Refuse to provide Alipay account or QR code:

A dear, the company has regulations that you can't send red envelopes, and you can only provide personal Alipay account or QR code. Don't worry, it's confidential here. As long as you provide it here, I will transfer it to you.

B: Honey, if we issue red envelopes, we need to apply to the financial department before we can issue them. It may take a few days. You'd better provide Alipay account number, and you can transfer money immediately.

7. The customer doesn't want to pay the return freight, saying there is something wrong with the quality:

Dear, here are the photo records of the delivery from the warehouse, which are all in good condition before being sent out. Are you sure there are holes/stains on the clothes as soon as they are received?

8. The customer thinks there is no reason to buy 7-day freight insurance:

Dear, returning goods for seven days without reason is our seller's service guarantee to customers, which means that if you feel dissatisfied or dissatisfied after receiving the goods, you can apply for a return, which will not affect the secondary sales, but there is no promise that the return will include freight.

9. The customer thinks that it can be returned after disassembly and use;

Dear, please forgive me, I really can't give you a refund. You use it now, which affects the secondary sales. If you really feel that the effect is not good, can we use 3 yuan to compensate you for our store's no-threshold coupon? Even if you must return the mail, our warehouse will refuse it.

10. Take more than one commodity and claim multiple transportation insurance:

Dear, an order here corresponds to a freight insurance. All you can find in your order is one freight insurance, and there are no multiple freight insurances for various commodities. You misunderstood.

1 1. The customer used it for a long time and said that the product had faded:

Honey, you have signed for it for three months. Your product is gold plated, which is an inevitable problem of color fading. We also marked this situation on the details page. I also sent you the precautions for jewelry maintenance before. Please understand.

12. Please send it back when you have time. Let's get a refund first:

Dear, the company here stipulates that you must receive your returned parts before you can get a refund. Do you think it is convenient for you to pick them up at home? It is also convenient to clean up the mess at home now. If you choose the right delivery time, the courier will pick up the goods for you free of charge.

13. If you don't solve it today, go to the new media platform for exposure:

Honey, we also explained it to you here. Your problem really does not belong to us, and it is really impossible to apply for a refund for you. I hope you can forgive us!

14. What he gave casually was not what he wanted, and he asked for a replacement:

Dear, the gifts are distributed at random, and the designated ones are not accepted. Please understand. If you really want this product, you can also buy its formal clothes in our store.

15. I don't think the gift is big enough/enough, so it needs to be reissued:

Honey, these gifts have certain specifications. Your order is accompanied by a sample of 100ML emulsion, which has been marked in the details page, the main picture and the ordering options.

16. It is expected to arrive the next day, but the result hasn't arrived yet. You should complain to us:

Dear, the estimated delivery you mentioned here is actually the predicted time made by the platform system according to the transportation situation in various places. The specific time is determined according to the actual transportation speed of logistics. Please forgive me.

17. It is expected to arrive on the same day, and we should deliver it to him immediately:

Dear, we can't interfere with the delivery speed here, please understand, and it depends on the delivery speed of the logistics company where you receive the goods. But dear, here will give you a lot of logistics, and deliver it to you as soon as possible!

18. Pre-sold goods, and customers urge delivery:

Dear, you took the pre-sale payment and promised to send it within 30 days after payment. As soon as the baby arrives at the warehouse, it will be delivered to the parents as soon as possible. Please be patient. Good goods are not afraid of being late!

19. Need to verify the problem, but the customer doesn't cooperate:

Dear, you don't send pictures and videos with problems here, so I can't verify the problems for you! This is a company regulation, and we also want to handle it for you as soon as possible. Please also cooperate with our work!

20. Need to keep customers waiting, customers will abuse:

Honey, please don't worry. We have inquired for you here. Once there is feedback, we will contact you as soon as possible. Please be patient.

B: Honey, we've already contacted the warehouse/logistics for you. Please stay calm here, and we also want to solve the problem for you as soon as possible!

2 1. The customer asked if there was any cash back from other people's homes, but why didn't you: Dear, I'm really sorry, we don't do discount cash back. Things in our store are priced at a low price and there is no profit. And the platform has not given us preferential cashback activities, so please don't embarrass us.