What is the phone number 10015?

10015 is the China Unicom consumer rights protection hotline provided by China United Network Communications Group Co., Ltd.

On May 17, 2019, China Unicom’s original upgraded complaint hotline was fully upgraded to the “China Unicom Consumer Rights Protection Hotline”, focusing on handling various rights disputes arising from China Unicom customers during the consumption process. Pay attention to solving the reasonable demands of customers that have not been effectively resolved through China Unicom business halls, 10010 hotline and other channels, and effectively protect the legitimate rights and interests of consumers. The 10015 hotline adheres to the basic operating policy of "all for customers" and quickly links with the provincial branch to implement final disposal of incoming complaints, promoting the satisfactory resolution of customer problems.

In order to ensure that all incoming requests are fully accepted, when the hotline manual service is busy, the system will guide customers to use the SMS H5 page to fill in the form by themselves, and the service specialist will return to visit in time to solve the problem. The 10015 hotline promises to respond to all complaints within 3 working days with resolution results. At the same time, the 10015 hotline supervises and tracks the quality of service acceptance through other channels, and supervises the proper handling of related issues.

The difference between 10015 and 10010:

The nature of the 10010 hotline is completely different from that of the 10015 hotline. The 10010 hotline is a customer service hotline set up by China Unicom's provincial branches. Complaints are handled by the provincial branch. Internal resolution; 10015 hotline is China Unicom Group Company's rights protection service hotline for Unicom customers across the country. Complaints will be resolved by the provincial branch directly supervised by the group company.

Under normal circumstances, in order to facilitate customers to quickly inquire and handle services (general business consultation, call balance information inquiry, business processing, etc.), China Unicom provides self-service channels such as the 10010 local service hotline and online handroom. It is recommended that users first inquire locally for processing. If you encounter problems that cannot be solved by 10010, major complaints, or are not satisfied with the handling results, you can directly call the 10015 hotline.

The above content refers to Baidu Encyclopedia-10015