Pharmacy door-to-door delivery operation process

The drug store door-to-door delivery operation method is as follows:

1. First, after the customer completes the purchase on the drug store website or APP, an order is generated. After receiving the order, the pharmacy will review the order to determine whether the goods need to be allocated or transferred.

2. After confirming the order, the pharmacy will push the delivery person's information from the back-end system to the delivery person, and inform the order details, delivery route and time.

3. After receiving the order information, the delivery person confirms the delivery time and prepares to deliver the items. Delivery personnel deliver medicines according to time and routes, and must update order status and communicate in real time during the process.

4. Then the delivery person arrives at the customer's designated location to sign and confirm, and the customer checks whether the medicine meets the requirements.

5. The delivery person then completes the order and returns to the pharmacy to update the order status. The pharmacy will issue a receipt after receiving the confirmation.

6. Finally, the pharmacy will conduct a return visit a few days after the delivery is completed to confirm whether the user is satisfied, solve the problem, and pass the user feedback information to personnel to optimize services.