What if the phone is disconnected?

If you use a vivo phone, the WiFi will be automatically disconnected. You can refer to the following methods:

1, check the mobile phone WiFi signal.

Please check whether the WiFi signal strength in the status bar of the mobile phone is weak. If it is weak, please move the mobile phone location or connect this WiFi with other mobile phones for comparison and judgment.

2. Check the router settings

Please refer to the router manual and enter the router settings to see if dual-band integration or multi-band integration is set. If so, it is recommended to close it and try again.

3, check the phone settings

① Please go to Settings-Battery-(More Settings)-to see if "Sleep Mode" is turned on. If it is turned on, it is recommended to turn it off before testing.

② Settings-WLAN? - ? Advanced Settings-WiFi Sleep, change the WLAN sleep policy to "Never Sleep".

Note: Android 10 and above models do not support setting WiFi sleep policy.

4. If the application consumes a lot of power in the background, the system will intelligently control the power consumption in the background to save electricity. This will affect the application networking. You can go to Settings-Battery-Background Power Management-Find the corresponding software-Allow high power consumption in the background.

5. Reset network settings

Back up data, go to Settings-System Management-Backup and Reset-Reset Network Settings-Select the corresponding SIM card-Reset Settings, and then use it to view.

Note: Resetting the network settings will clear the connection records such as WLAN, mobile data network and Bluetooth; Dual cards need to select the corresponding SIM card.

6. Restore all settings (please do this when you can't see the Reset Network Settings menu)

You can enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore, Restore Settings Options.

This operation will not delete the software or files; It will only reset all setting options; For data security, important data can be backed up before operation.

Note: Enter Cloud Service-Device Cloud Backup-Backup Data Type-System Data-Back-Back up some backup system settings and desktop layout immediately; Cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to cloud service.

7, service center testing

If the above methods can't help the recovery, it needs to be detected and handled by the customer service center. Address of customer service center: Go to vivo official website /vivo Mall APP-My-Service outlets/after-sales outlets-select provinces and cities to inquire about the address of customer service center;

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) when you go, and call the service center staff in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.