What do the outbound marketing and business acceptance personnel of China Telecom do?

Telecom outbound marketing: it is to use telephone or SMS to conduct outbound marketing, or to call for arrears. , and sometimes you can make an automatic outgoing call through the phone. But this job is generally outsourced, that is, temporary workers, and the treatment varies from place to place.

Business reception staff: usually refers to the staff who provide customers with after-sales services such as fault maintenance, complaint reporting, inquiry and consultation, business development, etc.

Service formula of service operator's operation standard:

1, users ask questions in detail, and users laugh and answer questions;

2, the smile is very perceptive, and the apology should be done;

3, sing, sing, pay, remember, don't forget to pick it up with both hands;

4. Confirm the customer when you leave, please go away.