Note3 Telecom can't tell the card 1. Or 2 when receiving a short message. There are no charts to display.

According to your description, please try the following:

1. Under the standby page, click Info.

2. Click to open the message.

3. Next to the received message dialogue, the message from card 1 or card 2 will be displayed.

If you still can't view it normally, you can:

1. Open Settings-General-Application Manager-All Information-Clear Data.

2. Eliminate software conflicts: back up mobile phone data (phone book, SMS, multimedia files, etc.). ) and restore the phone to the factory setting (reset).

If the problem cannot be solved by the above methods, please bring the purchase invoice, maintenance card and machine to Samsung Service Center, and the engineer will check and handle the machine.

Please click the following link for the specific location of Samsung Service Center:/support/location/supportservice.do? Page = service. Location and place. cid = cn _ PPC _ support _ service _ repair net _ 120522

Welcome to Samsung Digital Service Platform: /ask