How does the hotel sales reply to the guest's thank-you message?

If the guests thank you, they will do it as themselves.

If you use your own identity, how do you usually talk to guests? Just reply in this tone.

If the guests thank the company, you may not be familiar with the customers.

Then answer in the tone of the company

For example, you can trust XXX company so much. As a member of XXX company, I sincerely thank you and wish your family happiness and health.