Lenovo A698t mobile phone can't receive short messages, and others can't get in when they call me. The monitor is off, so it takes three times to get in.

I'm sorry for the inconvenience.

If there is a delay in receiving SMS, you are advised to refer to the following troubleshooting steps:

1. Near the rush hour, too many users may visit the base station, which is caused by the network congestion of operators. I suggest you try to change the time period and environment, or call the operator to find out the situation (mobile customer service:10086; Unicom customer service:10010; Telecom customer service: 10000)

2. Excluding the above possibilities, it may also be caused by abnormal SMS program settings. I suggest you enter the information interface, click the menu button-Settings-Restore the default settings, and observe the attempt;

3. If possible, it is recommended to replace other SIM cards to see if you can send and receive SMS normally. Do not rule out that it is caused by the abnormality of your SIM card;

If your device is turned on, but someone calls you to remind you to turn it off, I suggest you check whether the related white list or blacklist function is turned on first, please turn it off.

If it is not caused by similar functions, you need to check whether the local network signal is not good. It is recommended to try a place with good signal. At the same time, it is also recommended that you replace the sim card as much as possible to eliminate whether it is caused by the failure of the sim card.

If the above operations still cannot be improved, it is suggested that you can go to Settings-Backup and Reset-Restore factory settings. Please back up some important documents and files stored on the machine before resuming operation, such as SMS, contacts, photos and software, so as to avoid unnecessary losses.

If you still can't achieve the above functions, you can go to the Lenovo after-sales maintenance site nearby for testing. Lenovo authorized maintenance site inquiry:/Lenovo/WSI/station/servicestation/default.aspx? Intcmp=MIDH, the service hours of maintenance stations are generally 9:00- 18:00 from Monday to Sunday, except holidays, and local stations will adjust slightly according to their own operation conditions. I suggest you call for detailed consultation before you go. Please refer to.

You are welcome to contact us at any time or visit Lenovo Lewen Bar () for consultation and understanding.