Refund Policy of China Southern Airlines on Epidemic Situation

China Southern Airlines epidemic ticket refund policy is as follows:

1, involuntary refund:

If the flight is cancelled, delayed for more than three hours (including the known flight plan delayed for more than three hours (inclusive)), the flight takes off early, the flight route is changed, the flight enters the company's early warning state or the original seat cannot be provided, and the passenger returns the ticket, it will be treated as involuntary refund:

1) If all the tickets are not used, all the tickets and taxes will be refunded, and the refund fee will be exempted.

2) If the ticket has been partially used, except for special provisions, the applicable fare of the used segment shall be deducted from the total fare, and the higher fare shall be returned to the passenger when the balance is compared with the fare of the unused segment, but it shall not exceed the original total fare. Unused taxes and fees will be refunded to passengers, free of refund fee.

3) If the flight is cancelled or delayed for more than three hours due to the reasons of the carrier (including the known flight delay for more than three hours (including three hours)), the following provisions shall apply:

4) According to the space corresponding to the ticket, deduct the applicable fare from the departure station to the arrival station from the total fare, compare it with the fare from the arrival station to the arrival station, and return the passenger with a higher fare, but it shall not exceed the original total fare.

5) If there is no flight reference, it shall be implemented according to the standard of hard sleeper middle berth on the same line of local ordinary railway.

6) Taxes and fees will not be refunded;

7) If the conditions of flight cancellation or delay of more than three hours (inclusive) are not met, and the passenger proposes to terminate the trip, it will be given up voluntarily, and the remaining fare will not be refunded.

8) If the flight on the same day is cancelled due to weather, government reasons, other force majeure and other reasons other than the carrier, it shall be handled according to 5. 1.3. 1, 5. 1.3.3 of this clause; If the flight is not cancelled on the same day and the passenger proposes to terminate the trip, it will be given up voluntarily and the remaining tickets will not be refunded.

9) The whole flight must be the flight actually carried by China United Airlines, and the connecting flight time exceeds 120 minutes (inclusive). If the previous flight is cancelled or delayed for more than three hours (inclusive), it is impossible to take the subsequent flight. If the passenger proposes to refund the ticket, it will be treated as involuntary refund.

2. Voluntary refund:

Passengers who request a refund for voluntarily changing their itinerary shall go through the formalities of voluntary refund in accordance with the Table of Applicable Conditions for Domestic Freight Rates of China United Airlines;

1) If all the tickets are not used, the remaining tickets and taxes will be refunded after deducting the refund fee.

2) If the ticket has been partially used, except for special provisions, the balance will be returned to the passengers after deducting the applicable fare of the used flight segment and the relevant taxes and fees for refund of the unused flight segment.

3) If the passenger terminates the trip at the stop of the flight, the ticket and tax of the unused segment of the flight will not be refunded.

4) The shortest transit time of China United Airlines 120 minutes (inclusive). If a sales unit or passenger voluntarily purchases a connecting flight within 120 minutes (inclusive), and the passenger requests a refund after missing the flight, it shall be treated as a voluntary refund.

3. Involuntary refund after voluntary change:

It is treated as involuntary refund, and the change fee is not refundable.

4. Voluntary refund after voluntary change:

1) If a passenger requests a refund after the change of the same cabin, the change fee will not be refunded, and the refund fee will be calculated according to the time of refund and the flight time after the change.

2) After the upgrade, if the passenger requests a refund, it shall be handled according to the following provisions:

3) The change fee will not be refunded.

4) In the upgrade part, the refund fee is calculated according to the cabin refund rate after the upgrade by comparing the refund time with the flight time of the new ticket;

5) For the ticket before the upgrade, compare the change time of the original ticket with the flight time of the original ticket, and calculate the refund fee according to the refund rate of the cabin before the change.

5. Voluntary refund after involuntary change:

If the flight is abnormal, the passenger proposes to change the flight involuntarily and confirm the flight, or China United Airlines has guaranteed the passenger to other flights (including flights carried by other companies) and confirmed by the passenger, if the passenger proposes to refund the ticket, it will be treated as a voluntary refund, and the refund fee will be calculated according to the time when the voluntary refund is proposed and the flight time after the last involuntary change.

6. Refund after using the red envelope:

If passengers use red envelopes when purchasing tickets, they will be returned when they are involuntarily refunded; The red envelope is not refunded when the ticket is refunded voluntarily, and the refund fee is calculated according to the freight rate announced at the time of ticket purchase.

Repeated ticketing with different accounts or different channels shall be treated as voluntary refund. Minimum charge standard of refund fee: 50 yuan, and 50 yuan will be charged if it is less than 50 yuan.

Refund channel: passengers request a refund and refund at the original place of purchase. Passengers must show the original unused travel travel itinerary e-ticket before they can apply for refund. Except for the electronic ticket that is not printed in the travel itinerary.

How much is the handling fee for air ticket refund?

Different airlines have different change fees. The lower the ticket discount, the higher the handling fee, as follows:

1, China Eastern Airlines refund regulations: full-price tickets for first class and economy class: 5% refund fee of the fare; 9-8 discount: charge 65438+ 00% of the fare; 7.5-5.5 discount: 20% of the fare is charged; 50% of the fare is charged at a discount of 5-3.5; 30% off: no refund.

2. Hainan Airlines refund regulations: full-price tickets for first class and economy class: 5% refund fee will be charged at the face price before or after take-off; 10% discount: 5% refund fee is charged at face value before or after take-off; 8.5-20% discount: a refund fee of 10% is charged at face value before or after take-off; 7.5-5.5 discount: 20% refund fee is charged at face value before or after take-off; 50-40% discount: 50% refund fee will be charged before or after take-off.

3. China Southern Airlines refund regulations: full-price tickets for first class and economy class: free refund; 9-7 fold: charge 10% refund fee; 6.5-5 fold: 20% refund fee will be charged; 4.5-4 fold: 50% refund fee will be charged.

4. Refund regulations of Shenzhen Airlines: A refund fee of 5% of the face price will be charged for tickets with a discount of 20% or more in first class, business class and economy class. 7-6 fold: charge a refund fee of 10% of the face price; 6-4 discount economy class: 30% refund fee will be charged.

legal ground

Article 820th of the Civil Code of People's Republic of China (PRC) * * * The carrier shall transport passengers according to the time, flight number and seat number recorded in the valid ticket. If the carrier delays transportation or has other abnormal transportation conditions, it shall promptly inform and remind passengers, take necessary resettlement measures, and arrange to change other flights or refund tickets according to the requirements of passengers; The carrier shall bear the responsibility for the loss of passengers caused by this, unless it is not attributable to the carrier.