Shanghai residents called 12345 to complain that they were repeatedly "closed", and the official response came.

Recently, the poster news reported that Ms. Liu, a Shanghai citizen, complained about the sales fraud of real estate developers for more than a month, but it was always unsuccessful. At present, this matter has made new progress. Ms. Liu told the reporter that after the report was issued, the developers of Chen Bao Real Estate Co., Ltd. and Baoshan District Housing Management Bureau called her separately and said that the developers decided to withdraw their previous suggestions, refund the deposit of 25,000 yuan, and resolve the dispute with Ms. Liu through judicial channels. The telephone of Baoshan District Housing Management Bureau also relayed the above-mentioned developer's statement. In this regard, Ms. Liu said that she was disappointed with the results and process of this treatment by relevant departments. She said: "I always think that in this dispute between me and the developer, the most critical link is whether the developer has sales inducement and fraud. To this end, I started calling 12345 from 10+05 to complain, but it has been nearly two months now, and neither the developer nor 12345 has handed it over to the government department to undertake this matter, and no one has given me a satisfactory explanation. "

It is reported that the origin of this incident was in June 5438 this year+10. Under the recommendation of the real estate agent, Ms. Liu took a fancy to a house in the main investment city (also known as "Wen Yue Hua Ting") located in Lane 88, Xiaoyun Road, Baoshan District. Because the sales staff of the community developer refused Ms. Liu's house-viewing request for various reasons and had a bad attitude, the latter called 12345 to make a complaint.

Ms. Liu told reporters that in addition to expressing disappointment with the above-mentioned handling results and processes, she recently found that among the seven complaints initiated by herself, the handling results of several complaints were obviously perfunctory. "For example, I initiated a complaint for the first time on1June15th, and received it on1October13rd 12345' You were in1June/Kloc-. So I called 12345 to inquire about the processing result, and the reply I heard was,' The complainant's phone was not connected, and our bureau (Baoshan District Housing Management Bureau) has started to report the situation to the enterprise, and the enterprise said that it would negotiate according to the contract. If negotiation fails, it is suggested to solve it through legal channels. Ms. Liu said, "Negotiations, as the name implies, should be attended by both parties." Since my phone was not connected, how did the relevant department say it was handled? "Ms. Liu said that in fact, the developer did not really discuss with her after this. "After I complained, 10 4 suddenly received a phone call from the sales staff of the developer in the main city of China Merchants, saying,' I heard that you have found someone, and we will refund you the deposit of 25,000 yuan. I didn't understand at that time, so I immediately replied to the salesperson,' I called 12345 to complain about you'. "Ms. Liu said that she called 1 12345 on1October 3, just when the other party didn't give a proper reply. In addition to continuing to complain about the developer, she also complained about the inaction of Baoshan District Housing Management Bureau. It is precisely the complaint about the inaction of Baoshan District Housing Management Bureau that makes Ms. Liu even more angry. "Recently, when sorting out relevant information, I found a short message 12345 informing me that 1 1.3 the complaint omission has been handled. So, I left my heart and asked the result of this question through 12345. As a result, the staff replied to me like this,' The undertaker replied: We have contacted the petitioner by telephone to inform you that our bureau (Baoshan District Housing Management Bureau) has contacted the development enterprise to reflect the situation, and the enterprise said that it would negotiate with the victim for a refund as soon as possible, and the follow-up situation will be followed up by our bureau, and the petitioner expressed satisfaction.' In addition to this result, Ms. Liu also has a complaint about the sales induction of developers. When the organizer gave the result, it was accompanied by a sentence "The complainant called to express his satisfaction". Ms. Liu said: "This is all a lie. If I am satisfied, why do I have to call 12345 again and again? "

Regarding the situation reflected by Ms. Liu, the reporter once again contacted and interviewed the staff of the Marketing Department of Baoshan District Housing Management Bureau and Mr. Wang, who was also the manager of Ms. Liu's complaint. He told reporters that the first time Baoshan Housing Authority received a complaint from Ms. Liu was in the middle of 5438+1October, that is, Ms. Liu complained to the developer on 5438+1October 5, but that complaint was not handled by him. He can only see from the records that Baoshan Housing Authority contacted Ms. Liu twice, the first time was June 65438+1October 65438+June, and the second time was June 65438. As 12345 stipulates that the complaint handling period is 14 days, the Housing Authority submitted the above handling results on129 without calling Ms. Liu. Mr. Wang also told the reporter that since the Baoshan District Housing Management Bureau handed over the law enforcement authority to the urban management department on March 1 this year, what the Housing Management Bureau can do now is to build a consultation platform for both parties to solve it by themselves, and said that it has explained this situation to Ms. Liu. When the reporter asked why the Housing Authority had to take an order since it was unable to investigate and confirm the situation reflected by Ms. Liu, Mr. Wang said, "Although the Housing Authority has no administrative law enforcement power, since the public initiated the complaint, we will try our best to deal with it. If the handling situation cannot meet the petitioner's demands, the follow-up will also truthfully feedback the situation. " To this end, the reporter told Mr. Wang that the Housing Authority repeatedly mentioned that Ms. Liu was satisfied with the handling of the complaint without knowing it, and showed him the relevant recordings. Mr. Wang said that according to the relevant records compiled by the Housing Authority, when handling the complaint about Ms. Liu, the Housing Authority checked the "Complainant is not satisfied" option. As for the feedback from 12345 to Ms. Liu, Baoshan District Housing Management Bureau has reservations. He also mentioned that what they submitted to 12345 was only a handling opinion, and the text message that Ms. Liu received about the problem was not sent by them.

Ms. Liu provided: 12345 to inform her developer that the problem of sales inducement and fraud has been dealt with.

Ms. Liu provided: 12345 to inform her that the problem of inaction of Baoshan Housing Authority has been dealt with.

Baoshan District Housing Management Bureau provided: Ms. Liu165438+1screenshot of the reply interface of the complaint work order on October 3.

In response to the above statement of the Housing Authority, the reporter called 12345 again to make an inquiry. Relevant staff said that the platform 12345 is responsible for the communication function. After receiving complaints from the public, the relevant staff will record their demands and then send them to the relevant departments for processing according to the process. After receiving the order, the relevant departments will contact the public within 1 working day to deal with the related problems and finally submit it to 65435. In addition, a citizen has repeatedly reflected that how to deal with the complaints handled by the relevant departments? 12345 means that according to the process, if the complainant is not satisfied with the processing result, he can continue to complain.

Ms. Liu said that she didn't expect her complaint to involve so many problems. As of press time, Ms. Liu dialed 12345 again and started her "journey".