How can I get my money back when my mobile phone is deducted for playing games?

What should I do if my mobile phone is charged for playing games?

Original experience

The length of the sea

4759

Yesterday, I played a mobile phone game and downloaded a bear-infested jungle adventure. Then, I don't know why, and 29 yuan was deducted. The most important thing is that the children at home operate it. He is only 3 years old and doesn't know anything. I don't know what he ordered, or the game system automatically deducted it, so I called customer service. After coordination, the customer service returned the money. Here are the details, hoping to help you.

tools/raw materials

mobile phones

methods/steps

6/6 Read step by step

First of all, I will attach a short message record of fee deduction to you.

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2/6

First, call the customer service of the chargeback and provide direct manual service.

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3/6

to explain the situation to the other party, and then the other party inquires about the consumption records.

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4/6

You need your mobile phone password to query the detailed bill of deduction. If you know it, just enter it as prompted. I don't remember it here. The other party transferred the reset password. After entering my ID number, the system sent me the reset password.

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5/6

the other party called about 5 minutes later, and then entered the password as prompted.

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6/6

The customer service of the other party returned the phone bill to 29 yuan, and a text message is attached below.

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Precautions

I hope that the password or verification code will be added to the charge deduction system in the future, which will reduce misoperation and make the customer service work easier.

the possibility of accidental deduction.