Is it useful to call the BESTORE complaint phone number?

Hello, Bestore’s complaint hotline is useful. After receiving the complaint call, we will provide feedback as soon as possible. If you are not satisfied with Bestore’s products or services, the store manager will handle the problem after you complain. Verify and make detailed corrections to the problem after verification. If there is a problem with Bestore’s product value scale, or if consumers are being defrauded, you can directly file a complaint with the Industry and Commerce Bureau.

Extended information:

Consumers Association accepts consumer complaints and implements the principle of giving priority to regional jurisdiction and supplementing by level jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its affiliated branch where the respondent is located; if the respondent’s location is inconsistent with its usual residence, the county-level consumer association or its affiliated branch shall be handled by the county-level consumer association or its affiliated branch where the respondent is located.

(2) If the case involves two or more county-level jurisdictions, it shall be handled by the consumer association at the same higher level (municipal or provincial level).

(3) If the case involves the jurisdiction of more than two municipal associations, it shall be handled by the Provincial Consumers Association; the Provincial Consumers Association may entrust any consumer association within its jurisdiction that is related to the case to handle the accepted complaints. deal with.

(4) Letters and online complaints received by the provincial consumer association can be directly transferred to the local consumer association for processing, and major and difficult complaint cases can be directly accepted.

(5) Complaints by foreign consumers against domestic operators shall be handled by the county-level consumer association where the respondent is located; disputes arising from consumption by consumers in the province in Shanghai, Jiangsu, Hong Kong and Macao may be handled Complain to the Consumers Association where the consumer is located.

If consumers make complaints through letters, faxes, text messages, emails and the 12315 website complaint platform, they should state: the consumer’s name and address, phone number and other contact information; the name of the person complained against , address; the requirements, reasons and relevant factual basis for the complaint; the date of the complaint, etc. If consumers make complaints via telephone, door-to-door, etc., the staff of the industrial and commercial administration department shall record the information in the preceding paragraph.

The industrial and commercial administration department with jurisdiction shall handle the consumer complaint within seven working days from the date of receipt and inform the complainant:

Complaints that comply with the regulations will be processed. Accept the complaint and inform the complainant;

Complaints that do not meet the regulations will not be accepted, and the complainant will be informed of the reasons for not accepting the complaint.

After the administrative department for industry and commerce accepts a consumer complaint and the parties agree to mediate, the administrative department for industry and commerce shall organize the mediation and inform the parties of the time, location, mediator and other matters of the mediation.