What happened when you signed for something in Pinduoduo but didn't receive it?

There are two possibilities. First, without informing you, put the courier at the receiving point, resulting in the loss of the package. Second, the express delivery will be signed on the system first, and then the delivery will be arranged for you later (for the sake of timeliness). In these two cases, we have three solutions:

Method 1: Contact the courier to verify.

You can call the distributor yourself, with the name and phone number of the distributor on it, and ask what happened, whether it was not delivered or lost. If it hasn't arrived yet, just wait patiently. If it has been lost, let the courier pay for it.

Many couriers here check in on the system first and don't contact us at all. They will deliver the parts in the afternoon or when they are delivered to this area. Sometimes I buy things myself and see that there is a logistics receipt on it, but I can't find it. I contacted him and told me that it had not been delivered yet.

Method 2: Contact the merchant for handling.

You can ask the customer service who bought things in this store, tell the customer service that you didn't receive the package, and ask the customer service to contact the courier to check. If you can't find it, you can apply for a refund or ask customer service to reissue it for you.

To apply for a refund, you should only choose a refund, that is, I want a refund (no return is required), the product status is not received, and the reason for the refund can be courier undelivered/other.

Method 3 Complaints

If the courier didn't contact you at all, and now the parcel shows that the receipt can't be found, you can complain to the courier in the corresponding courier official website, or call the complaint number in your picture to make a complaint.

If this package is ZTO Express, you can search the official WeChat account of ZTO Express on WeChat, and there are complaints and feedback on the home page. Go in and fill in the order number and information to make a complaint.

It's best to ask the courier what's going on first to facilitate the follow-up processing, and then contact the merchant for processing, but the waiting time will be longer, because the customer service will also contact the courier through online channels.