How can I not exchange points?

The reasons for the unsuccessful redemption of points are as follows:

1, your points balance is insufficient or you have been online for less than six months;

2. Your mobile phone number is in arrears or has an abnormal status;

3. The redemption of accumulated points on that day exceeded the limit.

Tips:

1. At present, our fixed-line users cannot redeem prepaid cards online for the time being;

2. Because different cities have different policies, the local policies shall prevail.