China Mobile was accused of arbitrary deductions. How did the customer service respond?

As for China Mobile’s complaints about arbitrary deductions, customer service said that they could not immediately provide specific details of consumption.

In daily life, we have a lot of users using mobile phone cards, and our mobile phone cards usually come with packages, with fixed traffic and free call functions, but many consumers say that their phone bills If the usage is very fast, the data usage will be exceeded without realizing it, and if the text message reminder is not timely, it will cause high deductions.

What exactly happened?

A user complained to China Mobile that he had about one gigabyte of data left in his package. When he only used his mobile phone to listen to the same music repeatedly, 100 yuan of data was deducted in just 5 minutes. The user immediately went to customer service to ask about the specific reason for the deducted traffic, but the customer service said that they could not immediately provide specific details of consumption. In addition, the reporter browsed the complaint platform and found that many consumers complained about China Mobile’s traffic overage reminder. Due to the delay problem, users use traffic outside the package without knowing it, resulting in high phone bill deductions.

Consumers should be promptly reminded if mobile traffic exceeds the quota.

In the process of daily use of mobile phone data, we do not often check the remaining status of our mobile phone data, so if the mobile phone data is limited, it is very likely that the process we are using will occur. Excessive usage has caused our high deductions, so I think China Mobile should adjust this situation. Before the traffic is exceeded, consumers should be notified via text message in a timely manner, pay attention to the usage of traffic, and remind the remaining traffic.

The inspiration from this incident.

When we use mobile phone data, we must know our monthly data package and understand which applications on our mobile phone consume more data, so we must reasonably arrange the use of our mobile phone data. According to the situation, check your mobile phone traffic appropriately to avoid high deductions from your phone bills after excessive traffic usage.