Customer reception process of real estate consultant

First of all, be clear about every visiting customer.

1. Is he interested in this project (real estate)?

He may be attracted by advertisements, because the company spent a lot of advertising money on publicity.

Maybe he passed by here recently. When the customer enters the sales site, he should be greeted immediately and introduce himself briefly. Then take him to the sand table to introduce him to the basic situation of the community, and then naturally ask the basic situation of the customer's family (such as: how many people live, how much area is needed, the ideal price you think you can afford, and so on). ).

Secondly, after understanding the customer's relevant situation, ask him to sit in the rest area, pour him a glass of water, hand over a copy of the relevant information of the real estate, recommend the suitable apartment to the customer while reading the information, solicit the customer's opinions, and have a deeper conversation with the customer.

4. Take the initiative to invite customers to visit the recommended unit (house) on the spot (the property consultant should arrange the tour route in advance, and can also introduce the internal planning of the community to customers during the period).

5. When the customer is satisfied with the recommended apartment, he can ask the customer about the payment method and calculate the specific house price. At the same time, customers are required to leave contact information, so that the company can inform customers as soon as there are any new sales policies and changes (and tell customers that the unit (housing) is very good. If you don't decide in time, it may not be enough to buy a unit. If the customer has a strong intention, you can register for the customer)

Finally, after the customer leaves, clean up the reception site in time and get ready for the waiting work. The whole reception process should be greeted with smiles and sent with smiles, master the skills of talking with customers, and create a good conversation atmosphere as much as possible.

Extended data

major duty

1. Be sure to know the name, geographical location, grade positioning, price level, sales situation, etc. Among all the properties for sale in Yangzhou, we can analyze their advantages and disadvantages and their influence on the properties represented by real estate consultants.

You must be proficient in all the characteristics of the real estate you represent. Such as its taste, culture, planning, landscape, design, style, structure, apartment type, area, function, orientation, convenience, price, public facilities, equipment, community management, community culture and so on. These are the basis of sales and can also be counted by real estate consultants.

You must master some related real estate knowledge and its proper terms. For example, how to measure the area of the house, the height of the house, the calculation of the construction area, the lowest part of the attic, the service life of the land, the floor area ratio, seven connections and one leveling, and the composition of the house price.

4. You must know about home improvement. Even cultivate their own hobbies such as aesthetics, humanities and history. These are very helpful to the aesthetic feeling of real estate consultants and make up for the lack of apartment type when customers introduce houses.

You must know all related matters (such as loan mortgage, installment payment, etc.). ) The final contract signed with the customer. This is the last and most crucial step. We must grasp it well and don't give up all our previous efforts.

6, must have good diplomatic etiquette and sales skills. With the same knowledge, the quality and sales level of real estate consultants directly determine the performance.

Baidu Encyclopedia: Real Estate Consultant