Property Manager Monthly Work Summary

Sample monthly work summary for property managers

Introduction: Summarize the past and look forward to the future. Review the past, discover problems, and constantly improve yourself. The following is a sample monthly summary plan for property managers that I collected and compiled. You are welcome to read it!

Article 1: Property Manager Monthly Summary Plan Sample

2013 is a year of prosperity, development and growth for the project department. Under the guidance of the company's correct policies, the project department has now entered the normal property management stage after moving in, decorating, and moving in. Under the supervision, inspection, and guidance of the company's professional departments, the service management quality of the project department has been greatly improved. . Although the workload is heavy and difficult, we will overcome the difficulties under the guidance of the company and have the confidence and ability to advance the work of the project in an orderly manner. The annual work summary is a platform for us to summarize our achievements and discover and correct shortcomings and deficiencies. On the basis of achieving good results this year, the project department will continue to improve and innovate in its work in 2014, bringing our management level to a new level. A comprehensive summary of the project work follows.

1. Completion of main service indicators in 2013

1. Fully complete the project charging tasks

The project’s property fees in 2013 were collected from 20,264 households, with a total of 20,264 households. The cost was 21,592,312.39 yuan, and the charging rate reached 95.84%; in 2013, 19,592 households received heating fees, with a total cost of 32,258,179.15 yuan, and the charging rate reached 92.66%.

2. Continuously optimize and improve property management personnel

Through timely monitoring and monitoring of employee behavior standards and service quality, timely personnel regulation and adjustment, and gradually selecting outstanding talents to enter the project to improve overall services management level.

3. Establish good relationships with owners

In daily services, property managers proactively contact owners through various methods (daily home visits, monthly return visits, telephone inquiries, Annual Business Opinion Survey Form) Communicate with business households, listen to their opinions, adopt reasonable suggestions from business households, and take corresponding corrective or preventive measures for areas where business households are dissatisfied to meet the changing needs of business households. In the end, the satisfaction of the business owners was achieved. According to industry household opinion survey statistics, the satisfaction rate of telephone return interviews is 100%.

4. Improve employees’ service awareness and strengthen training

Through daily management and training, enhance employees’ service concepts, improve work efficiency, and conduct timely supervision and monitoring. The project department conducts business training for employees every month according to the annual training plan, and also provides special training for employees on problems that arise in their daily work. At the same time, various professional departments of the project also conduct regular training for subcontractor personnel as planned, which has improved the overall professional quality and service awareness of project employees. The engineering department was trained 8 times, the customer service department was trained 8 times, and the security department was trained 12 times.

5. Cooperate with the group’s various tasks

Participate in the one-week sales training of the group company. We also organize all department managers and supervisors of this project to understand the matters of Fuchenghui, cooperate with the sales department to rank newly opened communities, and arrange personnel to distribute leaflets and related materials.

6. Assist relevant government departments to complete various tasks

Participate in the 3-day project manager training arranged by Langfang Housing Management Bureau.

7. Supervise each department to complete various tasks

2. The customer service department completes the indicators

(1) Handling repair reports and handling various procedures

Fill in the "Repair Reception Record" every day to record the owners' calls, complaints, and service matters, coordinate and follow up on the results, provide timely feedback, and call back to the owners. This year, owners submitted a total of 33,265 repair orders, 5,480 repair orders for public areas, more than 2,900 square meters of road repairs, 1,112 households completed renovation procedures, 922 households received renovation acceptance, 101 owner residence certificates were issued, and 1,485 property certificates were issued. 1,992 households completed check-in and name change procedures. Approximately 4,873 long-term parking space cards and long-term card renewals were processed.

(2) Timely release of various notices

This year, our project issued a total of 82 written notices to owners.

A total of 91 notifications have been sent using the SMS mass sender. The notifications are timely and detailed, with clear expressions and accurate wording. At the same time, we actively cooperate with the content of the notifications to provide relevant explanations.

(3) Establish and improve the owner’s file work system and update the owner’s file information in a timely manner.

In order to better improve the owner’s file, our project has timely updated and organized the owner’s electronic files and paper files. Make files. At the same time, we will formulate complete rules and regulations for data confidentiality and borrowing of the owner's information, organize and keep the basement owner's purchase agreement, and update the basement owner's information in a timely manner. Make sure it is well documented.

(4) Handle the application for the approval of the third-level qualification of the real estate enterprise and the filing with the Price Bureau. All required materials have been prepared and handed over to the corresponding management department.

(5) The connection with the digital platform is completed

In order to better serve the owners, strengthen management and improve the service level, the group established a digital platform. The customer service department has been given the important task of connecting with the digital platform. After repeated communication and coordination between the two parties, the project status, business processing procedures, staff file information, owner file information, etc. have all been connected and are gradually on the right track.

(6) Compilation of data on the bottom-tier businesses (key rental-back housing)

As of this year, most of the community’s lease-back bottom-tier businesses have expired. In view of this, our project has The business information at the bottom of the community has been reorganized, and check-in notices have been sent to expired businesses. Ensure the handover work is done well.

(7) Mailroom work: receiving and issuing letters

This year, my project arranger is also in charge of the mailroom work. Without affecting normal work, he can send and receive registered letters, There were 7,257 parcel orders and remittance orders, 5,678 newspapers and 578 magazines. Our project ensures timely notification and distribution, and detailed records. For 661 registered letters, parcel orders, and remittance orders that were not collected in time, they were returned to the post office regularly and corresponding records were made for inquiry. Chapter 2: Property Manager Monthly Summary Plan Sample

As a property manager, it is my responsibility to create a good community environment for residents and lead residents to build their own homes. In the past work, I led all the staff to smoothly carry out the work, and effectively implemented various business tasks with the cooperation of community residents. In the new year, I have formulated a personal plan for the property director:

1.3 In terms of public affairs in individual communities

1. Comprehensively implement leasing business services, hold a mobilization meeting for all staff, clarify the meaning and purpose of leasing services, unify thinking, and collectively learn relevant business promotion content and business handling operations processes to ensure work progresses normally.

2. In order to improve the fee collection rate and ensure a virtuous financial cycle, all property assistants, front desk staff, and leaders and above will be organized in the form of special meetings to learn the "Work Process for Collection of Various Fees."

3. In the form of a special meeting, organize the management backbones of three communities and related staff to collectively study the "Case Notification Management System", "Case Notification Operation Flow Chart" and related operation forms, clarify responsibility relationships, and eliminate Various similar negative cases have occurred again. Comprehensively improving the quality of management services is also a top priority in the 2009 work plan.

4. Formulate the "Security Equipment Management Regulations", including walkie-talkies, patrol sticks, gate computers, etc., and conscientiously implement them, clarify the responsibilities, whoever damages them will be responsible, and prevent all kinds of unreasonable use Phenomenon.

5. Review all aspects of the three communities since July last year, conduct comparative analysis, find gaps, and make more feasible and specific measures for the next step of work improvement.

2. xx Huating Project

1. Make every effort to hand over the properties of 30-35 buildings to ensure the satisfaction of the owners.

2. Supervise the management office to make and install motorcycle license plates for buildings 26-29 in a timely manner; and urge the management office to issue a notice in a timely manner, requiring owners to go to the management office to complete the leasing and parking procedures before May 20 , motorcycle charging in this area will be fully implemented from June 1. Coordinate with security to carry out implementation work before execution.

3. Continue to follow up on the greening planting work in buildings 26-29.

4. Supervise and urge the timely replanting of incomplete gaps in some green belts.

5. Supervise the engineering department to complete relevant ancillary projects for 30-35 buildings, such as roads, landscaping, monitoring centers, warehouses, parking space planning, etc.

6. Do a good job in personnel adjustment and recruitment for individual positions (such as: the greening team leader is in place, the backbone of the management office is in place, etc.) to ensure the normal operation of the project.

7. Formulate the "Plan for the Establishment of the First Owners' Committee of xx Huating" and a series of work measures for the preparatory meeting to lay a solid foundation for the creation of "municipal excellence" work.

3. xx Housing Project

1. Strengthen the management of some motorcycles in the third phase that do not cooperate, give play to the role of identification, strengthen the need to go through the rental procedures before parking, strengthen Work for a fee.

2. Strengthen the management of the fourth and fifth phases of motorcycle rental, eliminate all long-term free parking phenomena, and maintain normal order.

3. Coordinate with the finance department to deal with bad debts in a timely manner.

4. Supervise the comprehensive inspection of the infrared alarm system of the project, identify the problems, and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize and dismantle the sheds that individual owners have built haphazardly in private gardens to avoid affecting the overall appearance.

6. Supervise and improve the information management of the community shops in the project.

7. Supervise and urge the treatment of dead wood in individual parts of the stairs in the first and second phases to maintain the integrity of the property.

8. Supervise and supervise the troubleshooting of walkie-talkies in the 7th building of the fifth phase.

IV. xx Project

1. Supervise and organize the archives of buildings 12-15 (***36 households, 32 households have been taken over).

2. Do a good job in the use and maintenance of peripheral red line alarms, including trimming and trimming of green plants on both sides of the inner and outer perimeter.

3. Develop on-site tracking and verification of safety alarms, and clarify relevant requirements for alarm removal and recording operations to avoid operational negligence.

4. Follow up and implement the opening of the club swimming pool, and do the corresponding management and maintenance work, including ticket sales, swimming pool water quality treatment, etc.

5. Supervise the completion of relevant ancillary projects for buildings 12-15, including the installation of ground railings for overhead parking spaces, clarification of the property area of ??parking spaces (the company requires the sale of overhead parking spaces), landscaping, security rooms, and monitoring rooms , warehouse and other work improvement.

6. Follow up on the installation of fitness equipment in the community.

7. Supervise the collection of various expenses.

8. Follow up on the installation of the broken glass door in Building 7.

9. Follow up on the replanting and transformation of some green plants (for example: 3 large-leaf oil palm trees that are about to die at the entrance of the gate should be replaced).

5. Other matters

1. Cooperate with xx "Shiduo" investment registration and other work.

2. Carry out various daily work according to the requirements of the company's "Agenda".

3. Coordinate relevant departments to complete various tasks. ;