Does the mayor’s hotline of Rizhao City work every day? Urgent! ! ! A good one adds more than 30 points

Starting from January 1, 2015, the Rizhao mayor’s hotline can be dialed 24 hours a day. The Rizhao mayor's hotline will implement a night duty answering system, and will provide 24-hour manual online services to the public.

This upgrade and expansion of the mayor’s hotline uses advanced technology to achieve the combination of communication and computer functions, and develops a highly information-based and intelligent office system, equipped with a large-capacity knowledge base and answering agent capacity. It has increased to more than 30. At the same time, the hotline has shortened the processing time from 10 working days to 7 working days.

Extended information:

Since its operation in 2005, the Rizhao Mayor Hotline has always paid attention to public opinion trends, smoothed channels for public opinion appeals, and solved hot and difficult issues of general concern to a large number of people. It also provides an important reference for the municipal party committee and municipal government to make work decisions.

Up to now, the hotline has handled more than 300,000 calls from the public, and the on-time completion rate and customer satisfaction rate have increased year by year. From January to November this year, *** organized 11 mayor’s answering day activities and answered 137 calls from citizens on site.

In order to further broaden the channels for accepting mass appeals and improve work efficiency, the mayor’s hotline has established a four-in-one service system including the 12345 hotline, the mayor’s mailbox, the People’s Daily Online “Local Leaders Message Board” and the SMS platform to optimize The work flow of “acceptance, handling, transfer, supervision, visit and construction”.

In the next step, the mayor's hotline will further improve the processing timeliness, strengthen supervision and implementation, and ensure that "everything is settled, everything has results, and there is a response every time" for the masses' demands. ?

Ifeng.com - Starting from January 1, 2015, the Rizhao mayor’s hotline can be dialed 24 hours a day