What to do if your vivo phone crashes?

If your phone freezes, you can first try to force restart the device to see if it recovers.

Methods to force restart your phone:

①Funtouch OS 3.2 and later models: Press and hold the "power button" + "volume down button" simultaneously for more than 10 seconds;

② Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3/NEX 3S);

③ Models with systems before Funtouch OS 3.2: Press and hold the "power button" for more than 12 seconds .

If you can resume use after the operation, you can try the following methods to avoid recurrence of the fault:

1. If a single application crashes when running, please try to upgrade the application to the latest version;

2. If the device storage space is low, system performance will drop sharply, causing applications to freeze or freeze. It is recommended to use iButler regularly to clean up space;

3. The new version of the system has improved compatibility performance and stability, please go to Settings--System Upgrade (for some models: Settings--My Device--iQOO UI Version) to view the system version information. If it is not the latest version, it is recommended to upgrade the experience.

4. Enter settings--system management/more settings--backup and reset/restore factory settings--clear all data--clear immediately.

Note: "Clear All Data" will restore the phone to its initial state and delete all data in the phone's system space, including accounts, system and application data and settings, and installed applications. Please proceed before operation. Back up important data on your mobile phone.

5. If the above method does not solve the problem, please back up the data on your mobile phone in advance and take your mobile phone to the nearby vivo customer service center for processing.

Warm reminder: It is recommended to bring relevant purchase certificates (such as purchase invoice/warranty card/ID card) when you go, and call the service center staff in advance to ensure that the staff will go during normal working hours. Avoid empty running and pay attention to safety on the way to and from the place.