How to pay a return visit to customers in 4S shops?

Customer return visit is an important work of customer service, and doing a good job of customer return visit is a way to improve customer satisfaction in 4S stores. Through the return visit to customers, we can understand the shortcomings of products and wait for different opinions and suggestions from customers. More interaction with customers can also improve the customer database of 4S stores and promote the development of sales.

Visit and handle after-sales products, customer complaints and customer satisfaction through telephone and various channels. This position requires affable image, affable attitude and good at handling all kinds of complaints.

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Master the skills of customer return visit.

To do a good job of customer return visit, you need to master certain skills. Because the customer's return visit is to communicate with consumers by telephone, 4S stores should provide relevant customer return visit words, master customer return visit skills and train customer service. As a customer return visitor, you must first know how to communicate with customers. Generally, 4S shops have related telephone calls. In the communication and interaction with customers, your words should give customers a feeling of concern and attention, but also pay attention to the way you speak, leaving room for the subsequent handling of things.

Mastering the skills of return visit, customers' return visit can not only give customers intimate service, but also bring the next sale, because good after-sales service can bring good reputation to their own brands and naturally bring new customers.

When paying a return visit, customers should be subdivided first. For different types of customers, the content and way you want to pay a return visit will also vary from person to person. For different types of customers, come up with different service methods to improve customer service efficiency.

Second, clear customer requirements. When you determine the classification of customers, you must be clear about their needs and provide better services according to their needs, so as to better reflect customer care and impress customers. The best time for customers to pay a return visit is when the product has problems and needs maintenance. If the customer wants to buy again, solving the problem for the customer in time will improve the satisfaction of the customer's after-sales service.

Third, correctly treat customer complaints and suggestions. When visiting customers, there are always some complaints and complaints. The staff who pay a return visit to customers should listen to customers' complaints patiently and carefully, and analyze and handle problems for customers. After collecting customers' complaints, the relevant complaints should be recorded and reported to the higher authorities. By solving customers' complaints, we can improve the after-sales service process and serve customers better.

If we can grasp the best opportunity for customers to pay a return visit, we can not only improve customer satisfaction, but also promote our sales work. In the process of customer return visit, we should know the customer's dissatisfaction, the customer's suggestion to the 4S shop, and determine the time for the next return visit with the customer. Regular return visits can enhance customers' confidence in products. Grasping the opportunity of customers' return visits and helping customers solve problems can enhance the image of 4S stores and strengthen customer relations.