What should I do if my mobile phone message stops working?

If the system software stops running on a vivo phone, you can check the following:

1. Try restarting the software

Enter Settings--Applications and Permissions/ More settings - find the software - force stop, or end the software in the background and then reopen the software.

2. Upgrade the system and software to the latest version

The new version improves compatibility and stability. You can try to upgrade the system and check to upgrade to the latest version in the software.

3. Confirm whether to use third-party desktop software

Third-party desktop software may have compatibility reasons. If installed, it is recommended to back up the data and check after uninstalling.

4. Have you installed the APK shared by others?

Since each machine matches different software versions, if you download and install the APK through third-party channels, it may cause abnormal usage. It is recommended that Make a backup of your data, go to Settings--Applications and Permissions/More Settings--Application Management--Dot in the upper right corner--Show system programs--Find the corresponding software name--Uninstall updates or uninstall.

5. Clear software data

It may be that the application cache file is abnormal. You can go to Settings--Applications and Permissions/More Settings--Application Management--Dot in the upper right corner- -Display system programs--find software--storage--clear data. (The clear data operation will delete the software data and cannot be restored, so make a backup of the data.)

6. Uninstall and reinstall the software

Some built-in applications support uninstallation and reinstallation, you can enter the settings --Applications and Permissions/More Settings--Application Management--Dot in the upper right corner--Built-in Application Management, check whether the currently abnormal software is displayed there, if the software is displayed, you can uninstall the software first, and then use the Page to install software. (Uninstalling the application will delete the software data. It is recommended to back up the data in advance)

7. Clean up the running memory and storage space

Use iButler to clean up the device storage space in time and uninstall infrequently used ones. software to keep the remaining storage space above 20.

8. Reset the device

After backing up the device data, go to Settings--System Management/More Settings--Backup and Reset, and click "Restore All Settings" to try , select "Clear All Data" if necessary. (Please back up device data in advance during operation)

Note: Restoring all settings will not delete any data or media files. It will only restore all settings of the phone. Some third-party application accounts need to log in again, please confirm not Do not operate until it affects the use of the software.

Clear all data will delete all data, including: software, text messages, contacts, notes, etc. Please back up important data before operation to avoid loss.

If the above method does not work, you can enter vivo official website/vivo mall APP--My--online customer service or vivo official website web version--slide to the bottom--online customer service--enter manual customer service to enter the consultation learn.