Which department manages the property? How to make a complaint?

12345 generally refers to the public *** service platform established by local municipal people's governments to specifically handle hotline matters, consisting of telephone number 12345, mayor's mailbox, mobile SMS, mobile client, Weibo, WeChat, etc. , not just phone 12345.

In addition, it should be noted that the 12345 hotline is only a municipal platform. It does not handle any cases itself. It only sends the received cases to the villages where the incident occurred (most of them are sent to the neighborhood committee or the village). or other relevant departments.

In other words, if your appeal exceeds the ability or authority of the neighborhood committee or village committee, then calling the 12345 hotline cannot solve it. It can only be a means of supervision, so you must make reasonable demands.

For example, a very common complaint case at present is that many people complain about the problem of wild cats. However, there is a lack of relevant policies and regulations in the country, and there is no specialized agency to deal with wild cats, so calling 12345 is useless. There is no department to handle it, so we can only After being sent to the neighborhood committee, the neighborhood committee aunts have no ability to eliminate or drive away wild cats (if they are not allowed to be eliminated, the Animal Protection Association will come to them, and driving away wild cats can only be a matter of thought).

Another example is the complaint about stray dogs. Because there are relevant domestic policies and regulations to deal with the problem of stray dogs, calling 12345 can solve the problem and dispatch all relevant departments to deal with stray dogs!