I9308 cannot receive text messages

Hello:

Based on your description, it is recommended that you try the following methods:

1. Restart your phone and check whether it is a signal problem.

2. Check whether there is any arrears

3. It is recommended that you call the operator’s customer service number to check whether the SMS center number is correct in your area

4. Try changing other SIM cards

5. Check whether the security guard or third-party SMS software is installed on the phone, and test after uninstalling it

6. Back up mobile phone data (phone (books, text messages, multimedia files, etc.), restore factory settings

If the problem persists through the above methods, please send the device to a Samsung service center, and an engineer will check the machine and handle it. For the specific location of Samsung Service Center, please click the following link: /support/location/supportServiceLocation.do?page=SERVICE.LOCATIONamp; cid=cn_ppc_support_service_repairnet_120522

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