Investigation and analysis of taxpayer satisfaction?

Question 1: There are several basic processes in the taxpayer satisfaction survey.

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The taxpayer satisfaction survey is effective.

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The effectiveness of taxpayer satisfaction survey can be divided into two levels: first, whether the survey activity itself is effective, including the survey content.

Design,

Respondents' choices,

Candidates for the investigation mission,

Evaluation of survey results,

Analysis and improvement, etc. ,

Of course, it also includes the effectiveness of investigating costs;

Second, the survey results are of great significance to promoting tax payment services.

Promote the coordination of expropriation and requisition.

Effectiveness of progress and improvement.

The former is the means,

The latter is the purpose,

Through the survey of taxpayer satisfaction

Found tax services,

Tax collection and management,

In order to effectively improve and prevent the problems existing in the construction of cadres,

Promotion tax

The improvement of the overall style of service system and the construction level of political style.

(a) the effectiveness of the survey content. The effectiveness of the survey content mainly reflects whether the organizer's choice of the survey content is correct.

When,

Some * * * contents of the tax department are the same as those of other * * * departments and need to be investigated.

Such as service attitude,

Professional skills,

Electricity, etc.

However, due to different collection and management periods,

In different policy implementation periods,

The focus of taxpayer satisfaction survey is different.

The content of the investigation should be as the new process begins,

The introduction of the new policy,

The adjustment of new institutions,

Just for the difference

Time,

According to different business characteristics, choose appropriate investigation contents and methods,

In order to be a target,

Timeliness,

Improvement of work

And the participation of taxpayers is positive.

Question 2: How do tax authorities respond to the common methods of taxpayer satisfaction survey?

Quantitative survey: a questionnaire survey was conducted on the taxpayer's tax service office, and a telephone survey was conducted on taxpayers.

Qualitative research: enterprise in-depth visits, enterprise symposiums, and unannounced visits to tax offices;

Question 3: How to improve the taxpayer's satisfaction, implement online taxation, add a tax service window in the tax service hall, simplify the workflow, and maximize the convenience of taxpayers' tax service;

Strengthen the professional ethics education of tax personnel, advocate civilized tax payment, strive to improve the quality of tax payment services, and prohibit rude language behaviors that make things difficult for taxpayers and do not respect taxpayers;

Conscientiously implement the taxpayer visit system, strengthen the communication between the two sides, do a good job in policy transmission and tax law publicity, and build a harmonious relationship between tax collection and payment;

Through various channels, such as window consultation, telephone consultation, administrator account opening, distribution of publicity materials, bulletin boards, etc. Open the tax policy to taxpayers, ensure that the tax policy is communicated to taxpayers as soon as possible, and meet the needs of taxpayers at different levels for tax-related information.

Question 4: Tax service and taxpayer satisfaction score 100. Paying taxes according to law is the obligation of every citizen, not voluntary. So of course, the satisfaction is low, which is a passive behavior.

Question 5: State Taxation Administration of The People's Republic of China 20 14 taxpayer satisfaction questionnaire (national tax part) does not need a password. Just fill in the basic information of 2008, 2009, 10, and it will be filled in automatically.

Question 6: How many times can a taxpayer satisfaction survey be done a year?

It can be stipulated in the procedure document that the satisfaction form can be recovered by more than 70%.

Question 7: Opinions and suggestions on how to improve taxpayers' satisfaction. The purpose of tax service is to gather wealth for the country and enforce the law for the people. And adhere to the principles of legality, free of charge, fairness and justice, promote tax compliance, improve the quality and efficiency of tax collection and management, and better protect the legitimate rights and interests of taxpayers. Strengthening the construction of hardware facilities of tax service hall, setting up electronic display screen to scroll tax-related matters, setting up self-service area to handle tax declaration by itself, and vigorously promoting online tax declaration can not only effectively solve outstanding problems such as taxpayers queuing and long-distance running, but also optimize processes, simplify procedures and strengthen the level of informatization. Therefore, the establishment of a large service pattern and tax service system is not only a one-way service provided by the tax service hall, but also requires all links of the tax department, especially all tax administrators, to provide taxpayers with quality services. You can also put some business in the tax office to avoid taxpayers running back and forth, reduce the pressure on all aspects of the tax service office, and provide better services for taxpayers.

Question 8: Taxpayer Satisfaction Survey SMS Content Tax Overview Editor

Tax (also known as tax, tax, levy, tax and rent) refers to the general term for * * * to collect physical objects or money from individuals and legal persons in order to maintain its operation and provide public services. Different countries and regions have different tax laws, and the tax system is also composed of different chapters. Taxes refer to taxes, and the difference is the difference between taxpayers and taxpayers. Taxes together constitute the "tax system".

The basic characteristics of taxation: compulsory, free and fixed (for tax law).

Question 9: How to improve the satisfaction of taxpayers? State Taxation Administration of The People's Republic of China's "China Tax News" launched the "Spring Breeze Convenience Tax Action" nationwide, and introduced supporting measures such as standardizing law enforcement at home and canceling degenerate tax-related documents and statements, so as to maximize the convenience for taxpayers to pay taxes, standardize the behavior of tax collectors and comprehensively improve taxpayers' satisfaction.

1. standardize inspection behavior and reduce law enforcement at home.

2. Innovate tax collection and management, facilitate the people and benefit the people, and reduce the burden and benefit the people.

Question 10: What are the main factors that affect the satisfaction of taxpayers?