Why can't I get the SMS notification from China Bank?

The reasons for not receiving SMS notification from China Bank are as follows:

1. Customer's reason: the phone is turned off, the memory storage capacity is full, the phone is out of service, and the phone is down. Because the short message is valid for 24 hours, it will not be sent after the timeout;

2. Operator's reasons: Except for customer's reasons, the SMS arrival rate of operators is above 99%, which may usually be caused by network failure and other factors; After the customer sends the "00000" uplink short message, the operator system (for China Mobile, only valid for China Mobile's mobile phone number) can put the customer service hotline 95566 into the customer blacklist for shielding, which will also affect the short message reception. If this happens, the customer can send "1 165438+". (Uplink sending "0000" can query the current service)

3. Bank reasons: Except for system failure, the transaction code was not maintained or the customer signed an abnormal contract (such as failed marking or arrears). ) will lead to the inability to receive text messages;

4. Other external factors:

(1) Application of mobile phone firewall: customers may put BOC customer service hotline 95566 on the "mobile phone blacklist" due to misoperation, which makes it impossible to receive short messages, but such short messages are usually found in the trash can of mobile phones.

(2) Trojan horse or other virus software: The principle is similar to that of firewall software, that is, the virus specifically intercepts the short message of BOC customer service hotline 95566, and blocks or fabricates it, resulting in customers not seeing the correct short message.

If the customer can't receive the SMS, he can bring his debit card and ID card to any online outlet of Bank of China to check the SMS signing status and investigate related problems.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.