What's wrong with ETC deducting 3 days 155 fee out of thin air?

Recently, a Mr. Hou said that on June 6, 2009, 2065438+2009, he handled the ETC of Qilu Transportation in kunming changshui international airport 1 parking lot. Results The unreasonable charges in June 165438+ 10 were deducted, especially the charges in June 65438+ 10 to June 12 in 2020, and the total charges were deducted. At that time, the mobile phone kept receiving tips about charging.

Mr. Hou said: "I started complaining about rights protection everywhere after I found that the deduction was abnormal in June 5438+065438+ 10 last year. During the period, I contacted Qilu transportation customer service countless times. They made me wait patiently, but so far there is no result. "

On the morning of August 1, the reporter contacted the police station where Mr. Hou called for help. The staff of the police station said that Mr. Hou's situation is a personal economic dispute and does not belong to the business jurisdiction of the police station. They can only try their best to mediate.

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Qilu Transportation Customer Service's Response

On the morning of August 1, the reporter contacted Qilu transportation customer service, and the customer service responded that due to the many departments involved and the troublesome audit mechanism, the processing cycle for ETC's disorderly deduction is relatively long.

Mr. Hou only submitted a series of complaint materials such as bank running water on July 3, and all he can do now is to wait patiently. After verifying the existence of arbitrary deduction, the company will promptly return the overpaid money to the bank account associated with Mr. Hou.

Regarding why Mr. Hou's ETC account could not be cancelled, Qilu Transportation Customer Service responded that Mr. Hou's ETC account could not be cancelled because it failed to deduct more than 280 yuan.

Regarding the response of Qilu Transportation, Mr. Hou said that it was unacceptable. "From last year to now, every time I called the customer service to complain, the customer service said the same thing. What are the reports and treatments? Let me wait patiently. It has been more than half a year, and there is still no result. I have tried all the channels of complaints, and now there is nothing I can do. "

Shenyang evening news -—ETC deducted for three days 155 times, and the owner called the police for collision: sitting at home and deducting money.