When did the customer service recommend the upgrade package to receive the text message?

You will receive a prompt message when the software package is successfully replaced.

When customer service changes your subscription requirements, you will receive a prompt message.

Users should be vigilant when they receive a phone call misleading consumption. Automatically upgrade the package, and open value-added services without the user's knowledge. Is it difficult to unsubscribe? For a long time, the charging problem of communication operators has been a hot spot of industry complaints. Now the telephone charges and traffic charges are all in the package, and the various value-added consumption of operators dazzles users, and the monthly bills are becoming more and more difficult to understand. Mr. Yi, a citizen, raised a question about the automatic upgrade of the package: he often received a phone call from the customer service of the mobile company, saying that his monthly consumption exceeded the existing package tariff, and suggested upgrading the package. He didn't agree, but the package was upgraded. In addition, why can the upgrade package be handled directly by telephone, but the downgrade package should be handled at the business outlets? Mr. Yang, a citizen, said that in the past, his monthly consumption bill was sent to him by text message, but in recent months, he has not received the text message of consumption bill. In this regard, Hu Zhenyu responded that most customers who called to suggest upgrading the package were not the customer service staff of the mobile company, but the salesmen of some agency companies, and the mobile company would never force users to spend. In recent years, mobile companies have been cooperating with relevant departments to crack down on illegal agents. Users should be vigilant when receiving such misleading calls, and try to handle business in the regular mobile business hall. Hu Zhenyu said that the mobile company's business norms and platform system programming are unified nationwide, and some services are limited by the system and cannot be handled by telephone. He will comprehensively consider the opinions and suggestions of mr. yi and Mr. Yang together with the technical department, and report to the superior in combination with the opinions of other users, so as to further optimize the business process and let users clearly understand the consumption.