Is it convenient to do off-counter transactions?

If it is an off-counter transaction caused by incomplete identity information, the cardholder needs to bring valid identity documents and bank cards to the bank counter to complete the identity information, and the restrictions can be lifted only after the real-name authentication is completed.

If the bank card is not used for a long time, the cardholder needs to go to the bank counter to activate it, and then the restriction can be lifted.

If it is an OTC transaction caused by bank card freezing, the cardholder needs to know the reason for freezing and provide relevant materials to unfreeze according to the requirements of the bank.