The mobile phone can't be charged?

If you use a Huawei mobile phone and the phone cannot be charged, you can determine the cause of the problem according to the following methods:

1. Please confirm whether there is a charging icon.

If the phone is turned on and there is no charging icon after connecting the charger, please check the connection between the charger and the cable. Please ensure that the charging interface is clean and the port connection is stable before charging the mobile phone. If it still cannot be charged, it is recommended that you replace the charger/data cable and try again.

2. If your mobile phone has not been used for a long time.

If your mobile phone has not been used for a long time, or it is not charged in time after the low battery is turned off, it is recommended that you charge it for more than 30 minutes to see if the mobile phone responds.

Please confirm the phone temperature.

If the temperature of the mobile phone is too high or too low, it may not be able to charge normally. Please be sure to charge your mobile phone at 0~35℃.

4. It is recommended to use the officially recommended charger for charging.

It is recommended that you use the charger and charging cable recommended by Huawei. Non-Huawei chargers and data cables may not be compatible with the mobile phone, resulting in the mobile phone being unable to charge or charging slowly.

If the mobile phone still cannot be charged normally, it is recommended that you back up the data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and take the mobile phone, charger, data cable and purchase certificate to the nearby Huawei customer service center for testing.

The related links are as follows: Huawei Customer Service Center sends maintenance service, makes an appointment for service, and inquires about the price of maintenance spare parts.