Does Nanjing 12345 complain about tax issues?

Nanjing 12345 can complain about tax issues, but you can call 12366 tax consultation and complaint hotline, which is specifically responsible for solving tax issues.

Introduction to Nanjing 12345 Government Affairs Hotline:

Nanjing 12345 Government Affairs Hotline is a non-emergency government affairs service acceptance and management platform established by the Municipal Party Committee and Municipal Government. Handle mass appeals in accordance with the principles of "unified acceptance, classified processing, time-limited settlement, fault accountability" and "who is in charge, who is responsible, who responds" and "first responsibility system".

On December 28, 2010, the "12345" telephone hotline was opened to the outside world. There are 57 seats in the reception hall, and people's calls are answered manually 24 hours a day.

After the system was upgraded, a "five-in-one" comprehensive acceptance platform for mass appeals was launched on December 27, 2013. The municipal 12345 government service call center uniformly accepts citizens' complaints via telephone, online mailbox, text messages, and letters. , Weibo reported demands to this hotline. ?

In order to efficiently divert, handle, respond to, and return calls to the masses, the 12345 hotline has established a three-level acceptance and processing platform at the city, district, and street (town) levels. Each level of platform has established a working system for member units. A linked closed-loop operation system has been formed to handle the masses' demands from top to bottom. Every work order handled by the undertaking unit is returned by a third party (referring to the operator), so that everything is implemented and every item is answered.

Since the opening of the hotline, service indicators such as the call completion rate, complaint work order settlement rate, and third-party (operator) return visit rate have ranked among the best among similar hotlines in the country. The service quality, efficiency, and credibility of the hotline have been improved. It has been fully recognized by the general public and has been praised by the masses as "a government that never rests" and "the people's heart line that does practical things for the people."

And has won the "National Best Case Award for Strengthening and Innovating Social Management", the National Women's Civilization Post, the top ten practical projects of Nanjing Municipal Government for the people, the Ten Major Events of Nanjing's Spiritual Civilization Construction, and the Nanjing Municipal First Prize for Social Construction Innovation