JD.COM is in trouble again! The mobile phone is put aside, and the APP automatically places an order, which has already recruited many people.

Without opening the App program and doing any corresponding operations, the mobile phone "automatically" buys goods you don't need at all on the e-commerce platform. Does that sound incredible? Just recently, Mr. Zhang (a pseudonym) in Yantai City, Shandong Province encountered such a situation. It is worth mentioning that this is not the first time that JD.COM App has been exposed to "automatic ordering". In recent years, in major communities and forums, consumers frequently complain that they have encountered automatic ordering. In the case of a black cat complaint, "JD. COM App automatically places orders "up to 2 12.

According to the screenshot information provided by Mr. Zhang, on July 20, 2022 17: 20: 44, "JD. COM App bought him a box of 298 yuan weight loss product capsules in his mobile phone, and the corresponding payment method was JD. COM white strip. " Since Mr. Zhang's JD.COM APP was bound to the WeChat account, after the order was completed, Mr. Zhang immediately received the purchase success message pushed by WeChat, so he opened the JD.COM APP. After deducting the corresponding preferential treatment, Mr. Zhang actually deducted RMB 265,438+02.5 from his IOUs.

When Mr. Zhang learned that he had been placed an order, he immediately applied for cancellation of the order and refund on JD.COM APP, and immediately contacted the customer service staff in JD.COM to ask for a reasonable explanation. The customer service staff claimed to reply to Mr. Zhang the next day on the grounds that "it takes time to investigate". The next morning, JD.COM's official website did not give any response. At noon, Mr. Zhang called JD.COM again and was told that he would give an answer in the afternoon.

At 8 o'clock in the evening, Mr. Zhang received a call from JD.COM customer service again. The final answer given by the other party is: confirm that the "automatic order" is because the account is stolen. The background query information shows that when the order is generated, the IP address of the account is Yantai City, Shandong Province, and the IP address after the order is Tongliao City, Inner Mongolia (pay attention to the time sequence). This inconsistent rhetoric makes Mr. Zhang laugh and cry.

1, my account has enabled new device login verification and SMS verification. Why didn't I receive any verification information when I logged in from a different place?

2. Why didn't the thief change the delivery address? Is it "stealing your own number to buy things for yourself?" .

3. Why is the IP address when placing the order my own address, and it becomes a different place after placing the order?

4. Why does the customer service need to shift the responsibility to JD Finance when the order is clearly completed in JD.COM APP?

As an old user of JD.COM for many years, Zhang Xinsheng was deeply saddened by the way the customer service staff handled the contradiction. He said frankly: 200 yuan is a trivial matter, but network information security is a major event. Today it can deduct 200 yuan from you without the customer's permission. Who can guarantee that 20,000 and 200,000 will not be deducted in the future?

As of press time, the four questions raised by Mr. Zhang have not been answered.