How to pay for lost postal parcels?

Legal analysis: If an online shopping package is lost, it is relatively simple to handle. Just contact the seller directly, and the seller will handle it themselves: reissue or refund. If the seller refuses to handle the matter or is not satisfied with the handling, you can ask the online shopping platform to officially intervene if there is no solution through communication. If it is a private mail package, this is relatively complicated to handle. First, please send the sender to provide the mailing order (or express delivery number) and valid documents to the local express point for claim processing. If you are not satisfied with the claim result at the local express delivery point, you can contact the express company’s customer service number for processing. If you are not satisfied with the outcome of the express company's claim, or if the express company is unable to compensate as agreed in advance, you can request judicial intervention.

Legal basis: "Express Delivery Market Management Measures" Article 20: During the express delivery service process, if the express delivery (email) is delayed, lost, damaged or the internal contents are inconsistent, the enterprise operating the express delivery business shall comply with the regulations. The user's agreement shall be compensated in accordance with the law. If there is no agreement on compensation matters between the enterprise and the user, compensation for purchased express mail (mail) shall be based on the insured amount. For express mail (mail) that has not been insured, compensation will be compensated in accordance with the "Postal Law of the People's Republic of China", the "Contract Law of the People's Republic of China" and other relevant laws.