Does Douyin’s customer service satisfaction rate refer to human customer service or robots?

Douyin’s customer service satisfaction rate refers to manual customer service.

1. To improve the satisfaction rate, you can invite as many consumers as possible to evaluate customer service services, expand the sample size, and avoid the low satisfaction rate caused by individual negative reviews due to too small a sample size.

2. Turn on the automatic review invitation function and turn on the automatic review invitation option in the service evaluation settings. After this function is turned on, the system will automatically send evaluation cards after all sessions are completed, inviting consumers to evaluate customer service. Manual review invitations and system reviews will only be triggered once. If customer service has invited consumers to leave a review in the chat, the system will no longer automatically send a review invitation card after the session ends.

3. Respond quickly to consumer inquiries. When consumers come in for online consultation, they usually have questions that require customer service to respond and solve. Improving response efficiency and responding to and resolving consumer inquiries as quickly as possible will also have a greater effect on improving satisfaction rates.