How to call the environmental hotline 12369 before accepting it?

"Manage the sky, manage the ground, and manage the air in the middle." In the eyes of many people, the environmental hotline 12369 is omnipotent. Is that really the case? On June 5th, Wu Chuankun, the person in charge of Shanxi Environmental Emergency Center 12369 environmental report acceptance platform, gave the answer in Shanxi Environment Day publicity activities.

Wu Chuankun said that people can call the environmental protection hotline 12369 to complain about environmental pollution problems such as waste water, waste residue, waste gas, noise and odor generated by enterprises, institutions and production operators in the process of production and construction. After the complaint was accepted, the Ministry of Ecology and Environmental Protection released it through the national networking platform for the first time to find out the pollution sources and give a timely reply.

However, some complaints and reports are beyond the functions of the ecological and environmental departments, and 12369 can't help. 12369 The complaints and reports that are not accepted include traffic road noise and dust pollution, construction site noise, dust and garbage pollution, garbage dumping and noise pollution in urban public health and sanitation projects, and oil smoke and noise pollution in hotels and restaurants. You can call 12345 to report such problems.

Wu Chuankun reminded that calling 12369 to report calls to counties, cities and provinces has corresponding differences. Local users can call 12369 to report to the local environmental protection department, "area code+12369" to the municipal environmental protection department, and "03512369" to the provincial environmental protection department.

In addition, when reporting complaints, it is necessary to provide the pollution address and situation to the ecological environment department in detail, and attach photos and video evidence if possible. At the same time, promote the real-name registration system and get real-time feedback.