How to talk to customers as a cabinet salesman?

Skilled in using various skills. We should be familiar with customers' purchasing motives, be good at seizing the opportunity of displaying and introducing products to approach and persuade customers, create trading opportunities, and even become friends with customers, so as to promote the formation of potential customers. The mastery of sales means and skills by sales staff is the key to improve the transaction rate and establish a good image of the company. Sales skills include the following aspects: \x0d\ 1, arousing interest \x0d\ Explain to potential buyers that the products in this mall can meet their needs, and the degree of satisfaction will attract attention. The main methods to arouse interest; Regularly make some adjustments to the goods in the shopping mall and constantly replenish new goods, so that customers have a sense of freshness every time they enter the store; Create a novel and tasteful small environment to attract customers; When there are many customers in the store, choose one of them as the key work object and explain his problems patiently and carefully to arouse the interest of other customers in the store. \x0d\ 2。 Gaining trust \x0d\ can further guide buyers to make purchase decisions. In order to gain the trust of customers, sales staff should start from the following aspects: \x0d\ Truthfully provide the relevant product knowledge that customers need to know. When talking about a problem, it is very convincing to try to put yourself in others' shoes. Respect customers, grasp their consumption psychology, and use good service knowledge and expertise to make customers get psychological satisfaction as consumers in the shortest time. When communicating with customers, effectively use body language (such as eyes, expressions, etc. ) to convey your sincerity. When introducing products, it will only be counterproductive to gain customers' trust in our products by attacking other similar products, and even make customers feel disgusted. \x0d\ 3。 Knowing customers \x0d\ When talking with customers, salespeople can start to understand customers' choice intentions from the aspects of customers' purchase motives, housing space, home decoration style, personal color preference and general economic situation, so as to introduce products in a targeted manner. \x0d\ 4。 Seize the opportunity \x0d\ Take different reception methods according to the different purposes of customers. For customers with strong purpose, the reception should be positive and quick, take advantage of the opportunity of the other party to ask questions and seize the opportunity to seriously demonstrate the goods; For customers who are hesitant and are "shopping around", the sales staff should patiently explain the characteristics of this product to them, don't rush for success, and let the customers compare and consider before making a decision; For customers who have become buyers of goods, they should continue to keep in touch with customers and focus on the company's services and other supplementary goods to avoid feeling left out. \x0d\ 5。 Guide consumption \x0d\ When the customer already knows something about his favorite product, but is still considering it, the salesperson can help the customer make a choice according to the knowledge of home improvement, tell him what effect this product can achieve, and even casually talk about the high level of the consumer group of this product, thus effectively promoting the final transaction. The most important thing to guide consumption is that sales staff introduce products with deep professional knowledge and provide professional advice to customers. \x0d\ 6。 Handling opinions \x0d\ In sales work, customers' opinions are often heard. An excellent salesperson should not be disturbed by the different opinions of customers. First of all, salespeople should try their best to provide buyers with the goods they like, so as to avoid or minimize objections. For the objections that have appeared, the salesperson should listen patiently, and if the opinions put forward by the customer are incorrect, he should give a polite explanation. On the contrary, we should sincerely express our gratitude. \x0d\ 7。 Doing a good job of after-sales service is more important than selling goods, and it is also a very important link to deal with the buyer relationship between enterprises and customers. It can build consumers' trust in the enterprise, not only strengthen the connection between merchants and customers who have bought goods, but also make them become "repeat customers". At the same time, old customers can also influence new customers and open up a broader market. \x0d\ In addition, you can focus on several points, such as \ x0d \ x0d \ 1, the environmental protection of cabinets, such as the use of e0 and e 1 grade plates, and what certifications and honors have been obtained. , and \ x0d \ x0d \ 2, advanced processing technology, such as what advanced equipment the factory has introduced. \x0d\\x0d\6。 Selection of countertops. What are the benefits of verification? \ x0d \ x0d \ That's about it.