Why doesn't Pinduoduo support placing an order when returning goods and picking them up at home?

Pick-up at home and place an order are not supported.

Pinduoduo merchants often encounter a situation when dealing with after-sales. But in reality, merchants will encounter various freight disputes, such as the buyer's address is too far away and the freight is too expensive. Who should pay the extra freight? What if the buyer forgets to fill in the order number and fills in the wrong order number? Pinduoduo's pick-up function is a solution to these problems. The merchant negotiates with the courier company in advance, and the customer applies for a return with the consent of the merchant. This is an automatic process. It does not support placing orders.

What are the rules for picking things up at home?

1. If the goods meet the conditions of the return rules, the customer service will provide you with the return address and return process of the merchant. If the buyer does not contact customer service to return the goods, the seller will not receive the products, and the merchant has the right not to handle them.

2. If the goods meet the return requirements, and the seller does not provide the return address, the buyer can contact the official customer service in Pinduoduo to intervene. Pinduoduo does not support return payment. If you don't negotiate with the seller about cash on delivery, please contact the logistics company to get the goods back and return them again. The freight will be borne by the buyer. If the buyer has no reason to return the goods for 7 days, the return freight shall be borne by the buyer. If the goods are returned or replaced due to quality problems, delivery errors, missing parts, etc. The freight is borne by the merchant.

Regarding rejection: If the application is rejected without reason, the freight will be borne by the buyer. Reasonable refusal includes but is not limited to: a. Before the seller delivers the goods, the buyer has applied for a refund to cancel the order, and then the seller forcibly delivers the goods without the buyer's consent, resulting in the buyer refusing to sign for the goods; B. if the buyer finds that the goods are damaged or inconsistent, the buyer refuses to sign.

In Pinduoduo, the price of returning goods and picking them up at home is the same as that of express delivery, and it saves a lot of trouble and is more convenient to operate.