I deliver the express. What if the courier is lost?

I have been doing express delivery business, so I can tell you about my practice, which can be mainly divided into three situations:

1. It is the customer's suggestion to put the courier in the supermarket.

You need to see if there is a receipt from the supermarket staff. If there is a receipt, it means that this piece has been delivered safely. You are not responsible for this lost piece, and you have no reason to compensate the customer. You can reason with customers. If you don't have a receipt, you can't prove that your courier has been delivered, then you have to find other legal evidence to prove that you have delivered it. If you can't find other evidence, then the customer can ask you for compensation.

It's your opinion to put the courier in the supermarket.

You asked the client's permission.

At the same time, you also have a receipt. In this case, the customer can also ask you for compensation, because it should have been delivered to his home, and the courier will not be lost. Because you put it in the supermarket, you have a chance to lose it. However, you can negotiate with the customer to see if you can pay. If there is no receipt, then pay honestly.

You put it in the supermarket without the customer's consent.

Whether you sign the receipt or not, you have to pay. The customer did not authorize you to put it in the supermarket. You put it in the supermarket, which means you haven't delivered it yet. Then you should pay for it quickly. This is beyond dispute. Otherwise, if he complains to the customer service, you will not only pay for it, but also be punished by the company. Then your loss will be great!

The above three points are my experience, I hope I can help you, thank you!