How to solicit opinions from the mass line

In the practice of mass line education, some localities and units sometimes fail to hear the true voice of the masses, or have no opinions or opinions when soliciting opinions. Why is this happening? How can I hear the true opinion?

Fear problem

I can't hear the real opinions of the masses, because some units have problems with their attitudes towards the opinions of the masses: verbally and in documents, they are either "Ye Gong loves dragons" or "welcome criticism and correction", but criticism and correction really come, either eager to find excuses or busy hiding, lacking the courage to face up to the existing problems; Either "avoid illness and avoid medical treatment", fearing that the problems reflected will damage the image of the unit and affect personal development, lest they be avoided; Or regard criticism as opposition, eager to suppress retaliation, and no objections or different voices are allowed; Others "disagree". They often listen to opinions in person, don't listen to suggestions, don't blush when they listen to criticism, and have no feedback on suggestions afterwards, promises are not implemented, and criticisms are not rectified. After their opinions, they still go their own way and lack the sincerity to face up to the existing problems.

0? 2? 0? 2? 0? 2? 0? 2—— Gong Zhiyang, Organization Department of Huai 'an District Committee, Huai 'an City, Jiangsu Province

"Really listening" can "listen to the real voice"

The first is "sincere listening". When soliciting opinions or listening to the opinions of the masses, the attitude must be sincere. When facing unfamiliar cadres for the first time, the masses are often reluctant to talk more. Therefore, it is necessary to reach out to the masses, help the grassroots and the masses solve some specific difficulties, and let the masses really open their hearts and hear more truth, truth and heart. The second is "listen to the original words." Due to the general lack of preparation and memory, the masses are often not very organized. Therefore, when facing the masses directly, we should learn to be a "listener" and listen more frequently. Even if it's just a few words, you should write them down as they are, and then make a comprehensive analysis after you go back to understand the meaning, and find something universal from them. The third is to "listen". Most people's opinions and suggestions come from direct production and life practice and are highly targeted. Therefore, it is necessary to summarize and report the collected opinions and suggestions in time, so as to provide reference for leaders to make decisions, improve their work style and solve problems.

0? 2? 0? 2? 0? 2? 0? 2—— Zheng Tao, People's Government of Dongzhong Town, Hanchuan City, Hubei Province

Listen to real opinions through multiple channels

The first is to listen to opinions "back to back". It is necessary to collect opinions and suggestions through supervision telephone, suggestion box and online questionnaire. , dispel the concerns of the masses, and listen to unfriendly suggestions and fearless suggestions in back-to-back and anonymous situations. The second is a "real life" research visit. It is necessary to adopt the methods of "traveling incognito" and "surprise investigation", and do not "make an appointment" to visit the masses at random at the grassroots level to learn the truth and listen to opinions. The third is to use the investigation agency to listen to opinions. Third-party investigation agencies can be used to listen to opinions widely, without making an appointment in advance and conducting random telephone surveys. When asked by a third-party investigation agency, most people can dispel their concerns and express their true thoughts.

0? 2? 0? 2? 0? 2? 0? 2—— Tian, Organization Department of Junlian County Committee, Sichuan Province

Prevent "preview" comments

Leading cadres go to the grassroots to investigate and listen to the opinions of the masses in order to touch the truth and see the real scene. However, some rehearsals with fixed time, fixed route, fixed way and fixed object have affected the authenticity of the opinions of the masses. Therefore, if you want to hear real opinions, it is very important for the grassroots to listen to the opinions of the masses. Indefinite objects are randomly selected, without specifying a list, and what opinions are drawn according to what you want to know.

The key to listening to the opinions of the masses is to seek truth from facts, and there is no room for planning, guidance and operation at the grassroots level. Not just passing by, reading materials and listening to reports, but really sinking down, calming down, going deep into farmers, being good at listening and hearing real voices.

0? 2? 0? 2? 0? 2? 0? 2- Zeng Huangyuan, Organization Department of Tiandong County Committee, Guangxi

Let opinions fall to the ground.

To hear more opinions that reflect the real feelings of the masses, the key is to let the opinions fall.

First of all, we must strictly handle the requirements. Carefully sort out the opinions and suggestions solicited, clarify the responsible unit and the time limit for rectification, and deal with the problems that can be solved in time quickly; For those that need to be solved through long-term efforts, list the phased work objectives and timetable; Policy-related issues can not be solved, make a patient explanation of the proposal, and take the handling of opinions as an important part of the work assessment of units and leading cadres.

Secondly, we should establish a return visit system. Organize the suggestion handling unit to pay a return visit to the recommender through visits, telephone calls, text messages and letters. And reply to the suggestions one by one, so that the recommender feels that his opinions are not only settled, but also "echoed".

Thirdly, it is necessary to carry out "good opinions" selection activities. Through the combination of expert evaluation and mass voting, a certain number of the most valuable "good opinions" are selected, and the value orientation of advocating "good opinions" is formed in the whole society.