China Eastern Airlines has officially started the claim settlement work. How to interpret aviation accident claims.

The company has officially started the claim settlement work, and will fully respect the reasonable demands of family members, communicate the details of the plan with family members, formulate the claim settlement plan and determine the unified compensation standard in accordance with relevant national laws and regulations. The company set up a full-time team to take charge of this claim settlement work, set up and opened a special line for family claims, and actively communicated and negotiated with family members online or offline according to the principle of family proximity.

Usually, the family members and injured passengers of domestic air crashes can get two parts of compensation: one is the compensation borne by the carrier (airline); The second is the compensation borne by the insurance company, namely aviation accident insurance. China Eastern Airlines flight MU5735 is mainly underwritten by PICC in China, Ping An Property & Casualty Guangdong Branch underwrites all risks and liability insurance of aircraft fuselage, and China Taibao Property Insurance underwrites aviation insurance of China Civil Aviation Joint Insurance Fleet.

At present, there are more than 60 insurance companies, including China PICC, China Life Insurance, China Ping An, China Pacific Insurance and Xinhua Life Insurance. Immediately after the accident, the emergency mechanism for major accident claims was launched, and China Ping An received a total of 26 accident-related reports.

Firefighters and rescuers searched an area of about 3,000 square meters, and found some remains, 9 relics related to the identity of the victims and 729 pieces of aircraft wreckage, and excluded 1 228 passengers. We will try our best to find the remains of the victims, give them an account and give their families some comfort.

We will also try our best to collect the wreckage of the aircraft and provide support for the subsequent accident investigation. Investigators need to combine the data of two recorders, as well as the evidence of on-site investigation, air traffic control radar data, land and air communication between crew and air traffic control units, data link transmission information between aircraft and ground, witness interviews and other information for comprehensive analysis and judgment.

Rescuers have been exposed to disaster scenes and sad scenes, coupled with factors such as excessive fatigue and the intervention of traumatic emotions, which will cause psychological shadows and problems to some extent. From this perspective, rescuers are also psychologically traumatized people. Up to now, the psychological assistance team has provided psychological counseling to 432 staff members, with a total of 736 psychological consultations.