The problem of m-zone ~ ~ ~

"M-Zone" is a brand-new GSM digital mobile phone brand for young people, which is launched by China Mobile Communications, and customers sign up in advance.

whether you are a student, a fun person or a fashion person, you can choose your own service and tariff combination here. In this novel land, there are dozens of interesting businesses, ranging from picture ringtones, game worlds, chatting and making friends. Rich E-class resources can be updated online and offline in real time and replenished quickly. Enthusiastic community atmosphere brings a real "home" warm feeling; There are even more unexpected tariff concessions, which will surprise you constantly and take advantage of it.

what do you want? Cool map of Korean Wave? Mobile QQ? Or a beautiful bell? Don't hesitate, pick up your mobile phone, come with me, and rush into the "M-ZONE" together and come to our young people's site.

do you want to be more free, more novel, or more unknown? Pick up your mobile phone, come with me and rush into the "M-ZONE" together. We have the final say here.

Second, look at what's in the suit

(The specific situation in different provinces may be different, please consult the local China Mobile Business Hall or call the customer service hotline 186)

To become a dynamic member, you must have unique dynamic equipment:

● M-zone STK card

STK cards tailored for dynamic people appear. It supports the storage of up to 5 short messages and 15 phone records, and it has preset rich business menus including mobile QQ, location service, love fortune, etc., so you don't need to be bothered by complicated code instructions, relax and play dynamic business with you. Need new business? Want to save more messages? OK！ Everything is up to you!

take good care of it.

1) don't bend the card, especially the metal chip on the card should be carefully protected to avoid sticking dust and chemicals. Please don't take the SIM card out of the phone at will unless necessary.

2) Do not place the SIM card at a temperature lower than -2 C or higher than 85 C..

3) please turn off the phone before inserting the SIM card.

note: to use STK card with preset Monternet service, your mobile phone needs to support STK function. Please confirm that your mobile phone terminal has STK function. If the mobile phone does not have STK function, it will not be able to see the preset menu, and other functions will not be affected.

● membership card

The ID card of the member of "M-ZONE" is printed with the mobile phone number and your name, which opens a smooth door for you to travel in the "M-ZONE". With the membership card, you can enjoy shopping discounts, entertainment discounts, participate in dynamic activities and subsequent dynamic member networking activities, and the unique enjoyment begins.

● User's Manual

This is the manual you are looking at now, the exquisite "M-ZONE" guide, and it's what makes you a dynamic master!

3. Services provided for you

(The specific situation of each province may be different, please consult the local China Mobile Business Office or call the customer service hotline 186)

Voice call service

You can not only enjoy clear and convenient voice call service, but also provide "family number", "chat plan" and "holiday plan" for you to choose, so that you can pay your phone bill.

SMS service

You can enjoy point-to-point SMS service freely.

Monternet service

You can use the latest and coolest Monternet service quickly and conveniently through the Monternet menu prefabricated on STK card, so that you can keep pace with the fashion. Relax a little and the world will be wonderful from now on. Of course, you can also enjoy other Monternet services through SMS on demand, 1259 on demand and network customization.

New mobile phone services

You can choose to use the latest mobile telephone service functions such as voice mail, mobile secretary, WAP, GPRS, MMS and so on.

a lot of affordable membership services

Join the M-ZONE and you will become a dynamic member. There are colorful member services waiting for you, and there are even more surprises: shopping discounts, member club activities ...

Fourth, how to activate the M-ZONE card

(The specific situation may be different in different provinces, please consult the local China Mobile Business Office or call the customer service hotline 186)

Install STK card: users buy "M-ZONE". First, you need to insert the STK card into your mobile phone. Depending on the model of the mobile phone, you may need to remove the small card on the STK card and insert it into your mobile phone. Please refer to your mobile phone manual for specific methods.

recharge activation: please make the first recharge by calling the recharge phone or service hotline before the expiry date printed on the package cover, and then you can activate and recharge the M-Zone STK card. At the same time, the initial premium package will also be activated.

password modification: the password provided to you when you access the network is the main sign to verify your identity, and related businesses in the future will be handled with this password. In order to ensure the safety and convenience of use, please modify your initial

after activating the opening number. V. Instructions for downloading OTA card menu

(The specific situation may be different in different provinces, please consult the local China Mobile Business Office or call the customer service hotline 186 for details) <

under the "M-ZONE" menu of your mobile phone, you can download, delete and update various "M-ZONE" services through the "menu management" function in each column, and the downloaded menu will be automatically added under the corresponding submenu, so that you can enjoy free, convenient and fast services at any time.

download menu

delete menu

unwanted information services can be deleted by deleting application functions.

step 1: select the "M-ZONE" menu

step 2: select "menu management" under the menu where the service is located

step 3: select the "delete application" menu

step 4: select the information service to be deleted from the list

step 5: the mobile phone prompts "Confirm deletion?"

Step 6: After confirmation, the mobile phone will prompt "This service has been deleted"

Refresh the list

With this function, you can download and update the menu items in "Download Application" from the air. In order to update the new service launched by China Mobile for you in time

Step 1: Select the "M-ZONE" menu

Step 2: Select "Menu Management" under the menu where the service is located

Step 3: Select the "Refresh List" menu

Step 4: The mobile phone displays "Message is being sent ..." < p If a new service has been launched, Download App will display the latest menu of new services available for download.

The prompt in the table is the abnormal prompt display phenomenon that may appear in the process of over-the-air download. Reason handling method

"SMS sending failed!" The network is busy and try again later

"There is not enough download space!" There is no room for downloading on the SIM card. Delete some existing menus on the SIM card

"There is no room left in this directory!" You have exceeded the number of menus specified in the directory menu. Choose another directory menu to download

"This menu already exists!" The selected menu has been downloaded to the SIM card. There is no need to download the menu

"Cancel the last download application?" The last menu has not been downloaded successfully; Select "OK" to reapply for menu download; Select "return" to keep the existing application

"No updated list!" The service provider doesn't have a new menu to download for a while, and then try again

6. M-ZONE member clubs and dynamic websites

(The specific situation may be different in different provinces, please consult the local China Mobile Business Office or call the customer service hotline 186)

Member clubs

chose the "M-ZONE" tariff package. After purchasing the "M-ZONE" suit and entering the "M-ZONE", you will immediately become a member of the "M-ZONE" member club, and enjoy the friendly and interesting membership service and all kinds of surprises and benefits! There are "cool cover" things waiting for you anytime and anywhere here; Here, every fashion player becomes your die-hard friend, QQ together, irrigate together, and enjoy the wonderful membership activities gradually launched by the club:

- thematic member gathering/tea gathering (current affairs and politics, new business experience, cartoons, MMS production, etc.)

- "Planning for the future" series of presentations (industry introduction, study abroad information) < p Participate in strong game competitions and ball games, etc.

- organize/sponsor learning/exchange programs suitable for young people (M-zone business summer camp, overseas cultural exchange)

- fashion, youth and exploration activities (mountaineering, diving, etc.)

We will also launch a points plan for M-ZONE customers. The more points, the more rewards, and in the "M-Zone".

Dynamic Website

The dedicated website of "M-ZONE" is a place where you can make a splash and get to the TOP. When you log on to the dynamic website, you can find, wow, so many interesting things!

- self-service: here, you can choose self-service, check bills, download ..., do it yourself, and have plenty of food and clothing.

- information release: business information, membership activities, thermal promotions and discounts offered by franchisees will be presented to you at the first time. I am the prophet of the latest news.

- information download: wallpaper, ringtone, screensaver, animation, games, whatever you want.

- Monternet e-mail: I will give you a personalized e-mail for free, and your mobile phone number is your e-mail name.

VII. Special Tips

(The specific situation may be different in different provinces, please consult the local China Mobile Business Office or call the customer service hotline 186)

How to become a customer of "M-ZONE"

As long as you bring the original valid identity documents (such as ID card, household registration book, driver's license, passport, military officer's card, etc.). Fill in the "Customer Access Registration Form" and sign the "Mobile Phone Access Agreement" in the designated business hall of China Mobile Communication, select the "M-ZONE" tariff package, and pay the prepaid phone bill on time, and you can become our users.

Note:

1. In order to facilitate our company to serve you, please fill in the accurate contact address and fixed telephone number when logging in.

2. if someone else is entrusted to access the network, the agent shall provide the original valid identity documents of the agent and the client accessing the network.

how to handle the business after becoming an m-zone customer?

We have prepared three dynamic channels for you to handle business. Please choose one of them to change and open your business.

a) Channel 1: Business Hall

You can go to the business halls and cooperation halls of China Mobile with relevant information and identification.

b) Channel 2: M-ZONE Website

Users of M-ZONE can log on to the portal of China Mobile Agency for self-service of some services.

c) channel 3: 186 self-service hotline

users of "M-ZONE" can call the 186 self-service hotline at any time to handle business, and they need to provide a business password to handle business.

how to pay

users in "M-ZONE" pay their phone bills in advance

You can choose one of the following payment methods as needed:

1 Mobile phone payment card

You can buy a mobile phone payment card, scrape off the black stripe on the back of the payment card, get the recharge password, dial the recharge number printed on the payment card, and press the.

2 savings withholding

you can go to the designated bank for personal current savings, and entrust the bank to deduct your mobile phone bill from your registered personal current savings passbook several times.

3 Pay in cash

You can pre-deposit the mobile phone usage fee in cash in the local business hall or charging business office of China Mobile.

note: it is recommended that you use the mobile phone payment card, because it can realize self-help, convenience and instant payment.

How to inquire about the telephone charges

Call the automatic telephone charges inquiry hotline 1861 of China Mobile.

query by short message

3. query by multimedia terminal in local business hall of China Mobile.

4. Inquire through the website of China Mobile's local mobile communication company "M-ZONE".

Note: No matter when you roam locally or in China, when you call the local customer service hotline 186 and the automatic call inquiry hotline 1861 with your mobile phone, you are not required to pay the basic call fee or roaming call fee; If you call the customer service hotline in other places, you have to pay the long-distance fee.

Personal service password

Personal service password is your identity certificate for handling mobile communication business, which is as important as your credit card password. Use your personal service password actively and correctly, and you will better enjoy all kinds of services provided by China Mobile.

China Mobile provides users' passwords for new M-ZONE users, and provides services to modify passwords in various ways.

note: in order to protect your privacy and rights, it is recommended that you modify your initial password for personal service. To modify the password, you can go to the local business hall of China Mobile or call the automatic inquiry hotline 1861 of China Mobile Communications with your mobile phone.

consultation and complaint

M-ZONE customers can make business consultation and complaint through 186, M-ZONE customer service website, business hall and other channels.

the mobile customer service hotline 186 provides 24-hour consultation service to customers in "M-ZONE".

if you don't understand, you can consult the local 186 customer service

Reference: www.m-zone.com.cn.