What happens if the phone bill of Xiangle Preferred is 29.98 worth 100 but it doesn’t arrive?

After recharging, Ms. Xu received a text message reply: "Congratulations on getting a gift pack of 100 yuan phone credit coupons. Is this a newbie benefit for successfully opening the Blue Whale Life Card?" There is only one word difference between the phone number and the phone credit coupon. , the meanings are quite different. As the name suggests, the phone bill can be paid directly, and the phone bill coupon contains certain usage rules.

The voucher will be used for 20 months.

Sure enough, the phone bill received by Ms. Xu has a high threshold for use. The 100 yuan phone bill is divided into 20 cards with a face value of 5 yuan, and only one can be used each month. It takes almost two years to use the vouchers.

There are many consumers like Ms. Xu who recharge their phone bills in exchange for phone coupons. There are currently 969 complaints about Blue Whale Life in consumer insurance. On May 10 alone, nearly 50 consumers submitted complaints that "the phone bill could not be recharged."

Judging from the transaction screenshots reported by consumers, the advertisement page only says "100 yuan phone bill" but does not mention the word "voucher". The word "Coupon" appears on the payment page, and the coupon packaging instructions also appear in the coupon packaging instructions.

Many users questioned Blue Whale Life’s false advertising to induce consumption.

Some companies handle it promptly.

Consumer complaints caused by "phone bill recharge" not only appear on one platform, but also on other brands such as Huixinxuan, Savings Gou, Huixinxuan, Lexinxuan, and Qianqian. Lexingxixun has been frequently complained by consumers, but the relevant companies have responded promptly and refunded relevant users.

It is understood that the affiliated companies of Blue Whale Life are Guangzhou Ruirui Information Technology Co., Ltd. and Guangzhou Zhouwan Information Technology Co., Ltd. In response to complaints from Blue Whale Life, the consumer protection staff have been unable to contact them by dialing 4006193812. The company did not receive a reply via email.