What should I do if my mobile phone is poisoned?

If you use a Huawei mobile phone, you can do it in the following ways:

1. It is recommended that you update the virus database and perform virus killing again:

(1) HarmonyOS system: mobile phone housekeeper > gear button > antivirus software update and network killing, when only WLAN is connected or all networks are selected.

(2)EMUI8。 X and below: click the mobile phone manager > virus killing > gear button > manually update the virus database. It is suggested that you turn on the switch of automatically updating the virus database and updating the virus database only under WLAN, so as to update the virus detection database in time and improve the system security.

(3)EMUI 9。 X and above: mobile phone housekeeper >; Gear button > network virus killing, select only when connecting to WLAN or all networks.

2. If the problem is not solved, it is recommended that you restore your mobile phone to factory settings.

Tip: Restoring the factory settings will delete the data in your device, including your account, system settings and data, installed applications and their data. In order to avoid the loss of important data, please back up your data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and be careful not to back up suspicious applications to avoid being poisoned again when recovering.

Enter Settings, search and click Restore Factory Settings, and complete the operation of restoring factory settings according to the screen prompts.

3. If the problem cannot be solved after the factory settings are restored, the virus may have tampered with the system files. Please back up important data in advance (QQ, WeChat and other third-party applications need to be backed up separately), and bring the purchase voucher to Huawei Customer Service Center for testing and processing.

Warm reminder:

It is recommended that you use the application market to download and install applications to ensure the security of the system. In daily use, it is not easy to click on unknown links.

Please feed back the link of the poisoned website to Huawei's after-sales service hotline, and the mobile phone housekeeper will add the website to the background monitoring. The next time you visit or other users visit this kind of website, the browser will send out a reminder to avoid accidental clicking and poisoning the mobile phone.

Related links are as follows: Huawei Customer Service Center makes an appointment for service delivery service maintenance spare parts price inquiry.